Benihana - Cincinnati, OH

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1. R

   Rykk

   Cincinnati

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food4service1ambience2

   We waited 30 min after reservation , dirty plates , dirty tables , dirty forks

   Report
2. SW

   SheilaW

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food4service4ambience5

   Food was delicious. The yum yum sauce was very thin & watery.

   Report
3. TL

   ThelmaL

   Cincinnati

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food1service1ambience1

   food quality was horrible they watered down the yum yum sauce tastes like water will not return it’s just not the same

   Report
4. D

   Dan7111

   Cincinnati

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   overall4food4service4ambience4

   Food was great... have had issues the last couple of visits.. but the food snd Chef was great...

   Report
5. FS

   FeliciaS

   Cincinnati

   1 review

   1.0

   1 review

   Dined 7 days ago

   overall1food2service1ambience1

   We got there for a 7:15pm reservation did not start our table with food until 9ish pm and the Manager was not accommodating or sorry enough for our wait like so what do you want me to do. Didn't want to spend 4hours in a restaurant for my Birthday!!

   Report
6. KA

   KArb

   Cincinnati

   1 review

   5.0

   1 review

   Dined on June 19, 2022

   overall5food5service5ambience5

   Everything was wonderful! We had an enjoyable evening.

   Report
7. K

   Kiser123

   Cincinnati

   18 reviews

   vip
   4.0

   18 reviews

   Dined on June 19, 2022

   overall4food5service2ambience1

   Food was fantastic as always. The restaurant itself is tired - in need of major updates, renovations, and a thorough cleaning. We absolutely love Benihanas food - their chicken fried rice is beyond amazing. Sadly, the condition and cleanliness of the Cincinnati location almost ruins the dining experience. I don’t believe we will return until this location is remodeled or torn down a rebuilt - it’s that bad.

   Report
8. DD

   DuckDodger

   Cincinnati

   4 reviews

   2.0

   4 reviews

   Dined on June 19, 2022

   overall2food3service3ambience4

   Meals were not up to their usual standard. Ordered Rocky's Choice & Hibatchi Chicken. Normally, it includes mushrooms - no mushrooms provided this time. The hibatchi vegetables were slightly undercooked (especially the zucchini). Rocky's choice is supposed to come with ice cream - none provided. Overall we were disappointed with the meal, especially given the price.

   Report
9. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined on June 18, 2022

   overall2food2service1ambience2

   Service was slow. Food not that great especially for the price. Chef not very interactive.

   Report
10. LH

    LoriH

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service5ambience5

    Only issue was it was freezing at the grill tables.

    Report
11. BR

    BonnieR

    1 review

    1.0

    1 review

    Dined on June 17, 2022

    overall1food4service1ambience1

    This is the worse Benihana restaurant we’ve been to. I’m only thankful my guests had little to compare it to. How often do you see a security guard helping the hostess seat guests? Never again, even though our chief did a great job. Oh and the bathrooms…..NASTY!

    Report
12. HM

    HallMom

    Cincinnati

    1 review

    3.0

    1 review

    Dined on June 17, 2022

    overall3food3service1ambience2

    We have been going to Benihana Cincinnati for about 30 years for special occasions. This last visit was probably the last. My shoes stuck to the carpet everywhere I walked. The bathrooms were gross, handicapped stall was so small it was about the size of a regular stall. Even my three year old said it was “stinky” and didn’t want to use it. The server was awful; she talked so quiet we couldn’t hear her. She had long braids almost to the floor that kept falling down in front of her and she acted like we were really putting her out every time we asked for anything. She really did not want to do anything for us. She didn’t act like she was knowledgeable on the menu at all. We had to ask for the ice cream that came with our meal (after she brought the check) and she didn’t know it did. The food was very peppery and just didn’t have the same flavor profile it has in the past. The chef caught the griddle on fire so bad it splattered up and hit my son’s eye and another toddler’s arm that was at the table with us. The air conditioning was blowing so hard on us I had to go to the car to get a jacket and blanket for my kids. Just overall the worst experience we’ve ever had. We drive 40 minutes to this location and probably won’t ever do it again. Clearly I’m not alone because there were probably two tables in the entire restaurant when we left around 7:00 on a Friday night.

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13. SJ

    SandraJ

    Cincinnati

    1 review

    5.0

    1 review

    Dined on June 17, 2022

    overall5food5service5ambience5

    Food was delicious!!! Service was good!! We had a great chef!!

    Report
14. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on June 17, 2022

    overall1food1service3ambience1

    Dirty... carpet filthy and sticky food disgusting no flavor

    Report
15. JJ

    JhasmunJ

    1 review

    1.0

    1 review

    Dined on June 12, 2022

    overall1food1service1ambience1

    The cook didn’t know what he was doing. I found my a hair in my food, the service was horrible. The manager didn’t even try to discount my bill for the hair. He actually went to the window to verify it was a hair in my food. The alcoholic beverage taste like water. The service was horrible! The people sitting at the table got up and left bc it took so long! HORRIBLE!!!!!!

    Report
16. NG

    NieceG

    1 review

    1.0

    1 review

    Dined on June 12, 2022

    overall1food2service1ambience1

    First the greeter said she was going to text or call when table was ready. Didn’t call me and had to wait to be seated. Also food was cold because cooked everything one by one. Was there for 3 hours after i had reservations. Water was dripping on me while sitting at the table waiting for food

    Report
17. AF

    AmberF

    1 review

    2.0

    1 review

    Dined on June 12, 2022

    overall2food5service1ambience1

    I love the food. The restaurant is ran down though. Our waitress was terrible, usually we don’t have this problem.

    Report
18. OT

    OpenTable Diner

    Indiana

    1 review

    2.0

    1 review

    Dined on June 12, 2022

    overall2food1service2ambience1

    The restaurant was damp and smelled bad. The floors were sticky

    Report
19. SL

    SadLoyalMarriotmember4

    Cincinnati

    14 reviews

    vip
    2.0

    14 reviews

    Dined on June 11, 2022

    overall2food4service1ambience3

    I took my mentee a 14 yr old, to lunch and she forgot her beats headphones. I called the restaurant back and was left on hold 3x for over 25 mins! Upon speaking to 3 different people I was told the headphones were not there that they had searched the entire restaurant. I went back to the restaurant and our table location, the headphones were on the floor next to the chair where my mentee was sitting. These headphones are very expensive the lack of concern from the staff to locate an item left behind by a customer who just spent $150 at your restaurant is beyond unacceptable or reasonable. I will never dine here again. I live 45 mins north of this restaurant and drove back to find her headphones!

    Report
20. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 10, 2022

    overall5food5service5ambience4

    Birthday for my 13 year old son

    Benihana - Cincinnati, OHResponded on June 14, 2022Dear Guest Thank you for allowing us to be a part of the special occasion!

    Report
21. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on June 9, 2022

    overall1food1service1ambience1

    Horrible service and food

    Benihana - Cincinnati, OHResponded on June 14, 2022Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
22. MA

    MAXX

    Cincinnati

    1 review

    3.0

    1 review

    Dined on June 9, 2022

    overall3food3service2ambience2

    Prices have skyrocketed. They don't use garlic butter anymore. The cook didn't listen to us & over cooked everyones steak & seafood.

    Benihana - Cincinnati, OHResponded on June 14, 2022Dear MAXX Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
23. BF

    BreannaF

    1 review

    1.0

    1 review

    Dined on June 7, 2022

    overall1food4service2ambience2

    Last evening, we came to Benihana's as a birthday celebration. We made a reservation at 7:45p. We got stuck in traffic so we modified the reservation until 8:15pm. We had to wait until after 9:30pm to be seated then another hour until hour until our food was made. We did not leave until 11:15pm. I understand that staffing shortages happen, but if that is the case then reservations should have been limited or cancelled prior. We drove over an hour to get there and another hour back home. It was very disappointing as we love coming to Benihana's.

    Benihana - Cincinnati, OHResponded on June 9, 2022Dear BreannaF On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
24. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    1.0

    2 reviews

    Dined on June 7, 2022

    overall1food5service1ambience3

    Had reservations for 8pm and was not seated until 9:15. They are short staffed but they should block reservations if that’s the case. Food was great but had to wait too long. Just be prepared to allow extra time.

    Benihana - Cincinnati, OHResponded on June 9, 2022Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
25. i

    ice1639

    Cincinnati

    1 review

    3.0

    1 review

    Dined on June 5, 2022

    overall3food4service1ambience3

    Had a reservation at 6:45. Was not seated till 7:40. Food great

    Benihana - Cincinnati, OHResponded on June 9, 2022Dear ice1639 Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
26. OT

    OpenTable Diner

    New Orleans

    1 review

    1.0

    1 review

    Dined on June 5, 2022

    overall1food1service1ambience1

    When I say… this was the most RATCHET dining experience I’ve ever had. Like.. ever. From the waitresses talking about each other in front of guests, to hair in my food, to having to wait 30 minutes (in a “wait area” that looked like an abandoned after hours club) and then another 35 minutes for our cook to come out and start cooking when there was barely anyone in the restaurant to begin with, the bathrooms were a mess and smelled horrible, the whole experience was horrible. It was a real live mess.

    Benihana - Cincinnati, OHResponded on June 9, 2022Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
27. D

    Dissatisfied

    Chicago

    1 review

    1.0

    1 review

    Dined on June 4, 2022

    overall1food2service1ambience1

    Had reservations for 7:15 and was not seated until 8:00. The restaurant was filthy including the bathrooms with no toilet paper in any stalls. Staff and management appeared confused and unhelpful. They put us in a disgusting lounge area to wait for a table and did not have a bartender. Manager just stood around while the staff appeared to have just come off the street with no training what so ever. Will never return to this location. Wish I had left before we were seated. A total waste of money!

    Benihana - Cincinnati, OHResponded on June 9, 2022Dear Dissatisfied On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
28. E

    Emanual

    1 review

    1.0

    1 review

    Dined on June 4, 2022

    overall1food3service2ambience2

    Good evening! I am writing this review on behalf of my family during a recent visit at your Benihana restaurant , located in Springdale, Ohio. I have dined at this restaurant several times which included staff gatherings, birthdays, mother's day, and more. However, my recent visit on June 4th was far from enjoyable. I had a reservation scheduled at 7:00 with my family to celebrate my Mother's Birthday (who is a huge fan of Benihana). We were seated after 8:00 and received our complementary salad and soup shortly after 9:00. I am totally empathize with the shortage of staff, especially sew chefs, but the extreme delays was beyond frustrating. I noticed that the sew chef who finally arrived at our table around 9:30 was currently working on another table for a larger party when we were seated . In essence imagine the wait time from when the sew chef finally was finish preparing the food, to cleaning his supplies, to preparing his cart with our order....yes that's a long time, which led to an extremely long wait. I firmly believe a discussion with a manger was warranted in which a discount of some sort should of been granted as a result of our extremely long wait. Though my Mom enjoyed her birthday, our experience on this particular day was not great! I look forward to your response. Best, Emanual

    Benihana - Cincinnati, OHResponded on June 9, 2022Dear Emanual On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
29. M

    Myjoys

    Cincinnati

    1 review

    5.0

    1 review

    Dined on June 3, 2022

    overall5food5service5ambience5

    Very very good everything was great me & my wife in joy

    Benihana - Cincinnati, OHResponded on June 9, 2022Dear Myjoys On behalf of the Benihana team we look forward to serving you again!

    Report
30. d

    deedee123

    Cincinnati

    181 reviews

    vip
    5.0

    181 reviews

    Dined on June 2, 2022

    overall5food5service5ambience5

    The food as well as the service were absolutely wonderful.

    Benihana - Cincinnati, OHResponded on June 9, 2022Dear deedee123 We are happy to hear that you enjoyed the dining experience!

    Report
31. SI

    SarahI

    Cincinnati

    1 review

    3.0

    1 review

    Dined on May 31, 2022

    overall3food3service3ambience2

    Took close to an hour for us to get to our table after our reservation time on a weekday night.

    Benihana - Cincinnati, OHResponded on June 9, 2022Dear SarahI on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
32. KR

    KRet

    1 review

    3.0

    1 review

    Dined on May 31, 2022

    overall3food5service2ambience3

    Our food was great, but the service was unbelievably slow. We arrived for our 7pm reservation at 6:30pm, and surprisingly were seated a bit early. Our orders were taken in what I would consider a timely manner, but it took a long time to get the soup, a long time to get the salad, and even longer for our chef to come to the table. We didn't get out of there until 8:55pm.

    Benihana - Cincinnati, OHResponded on June 14, 2022Dear KRet On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
33. OT

    OpenTable Diner

    Cincinnati

    1 review

    vip
    5.0

    1 review

    Dined on May 31, 2022

    overall5food5service5ambience5

    Always a great experience while at Benihana. Kee was a great server.

    Benihana - Cincinnati, OHResponded on June 14, 2022Dear Guest On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

    Report
34. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on May 31, 2022

    overall1food1service1ambience1

    Terrible service, over charged! Vents didn’t work the smoke was all in our face! Just terrible service! Never coming again

    Benihana - Cincinnati, OHResponded on June 1, 2022Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
35. OT

    OpenTable Diner

    Denver

    1 review

    2.0

    1 review

    Dined on May 25, 2022

    overall2food4service1ambience3

    The chef and food were both amazing. As far as the service goes, I’ve had better service at fast food restaurants. I expected more with the five course meal.

    Benihana - Cincinnati, OHResponded on May 26, 2022Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
36. JB

    JoyceB

    Cincinnati

    7 reviews

    4.0

    7 reviews

    Dined on May 23, 2022

    overall4food5service5ambience3

    Receptionist was pleasant. We got seated promptly. Our server was very nice and efficient. Filippo was our chef and he did an excellent job. Food was prepared properly and served in the correct order. Everyone at our grill was pleased.

    Benihana - Cincinnati, OHResponded on May 25, 2022Dear JoyceB We are happy to hear that you enjoyed the dining experience!

    Report
37. M

    Mimi

    Atlanta

    1 review

    1.0

    1 review

    Dined on May 23, 2022

    overall1food1service1ambience1

    It took forever to get drinks and appetizers we didn’t our main course til 2:40 sat there for about 20 minutes until I went to find the waitress for to go boxes and bags and our checks the service was terrible

    Benihana - Cincinnati, OHResponded on May 25, 2022Dear Mimi on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
38. P

    Paige

    1 review

    1.0

    1 review

    Dined on May 22, 2022

    overall1food1service1ambience2

    Long wait, poor service, and communication! People were seated before us after with the same reservation time and had just arrived, while we had been waiting for an hour.

    Benihana - Cincinnati, OHResponded on May 25, 2022Dear Paige Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
39. J

    Joseph

    Cincinnati

    2 reviews

    1.0

    2 reviews

    Dined on May 21, 2022

    overall1food1service1ambience1

    We walked in and instantly smelled the restrooms. I walked into the mens and there was overflowed toilets and an inch of water in the floor. The girl at the door didn’t want to be there and the paint is all chipped and peeling. We left immediately. Very nasty place!

    Benihana - Cincinnati, OHResponded on May 23, 2022Dear Joseph On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
40. OT

    OpenTable Diner

    Cincinnati

    1 review

    1.0

    1 review

    Dined on May 20, 2022

    overall1food2service1ambience1

    We had a reservation and still waited 30 minutes for table. Then took another 30 minutes for chef. Food is way over priced for quality and portions.

    Benihana - Cincinnati, OHResponded on May 23, 2022Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report