Black Rock - Hagerstown - PRIORITY SEATING
Scheduled priority seating for 6:30. Arrived at restaurant to check in at 6:15. Waited until 6:50 to actually be seated.
It was my first time at Black Rock and always heard about this HOT ROCK! This was the place that I had picked to go on my b-day night, but was not able to go and then a couple days later my son and father got to enjoy this place with me.
Next time it will be a date night with the wife and will invite some friends to come join me because the 1st impression was perfect!
Decent looking place with a decent looking menu, but I walked away disappointed. Service a little slow, and menu deceiving… had to pay an up charge for a salad when the menu clearly gives you a choice of a free salad, soup or cole slaw with any entree. Mallory told me she’d take care of that, but she wasn’t honest on that.
The meat was good but both mine and my husband's side were cold she took them back to "warm" them up and they came back cold. Over all a good experience
Joy our server has excellent customer service we always enjoy the atmosphere with her. Also Ivy the manager is very attentive and very friendly. She makes it a point to come to the table to see how everything is going. We go to the restaurant every Saturday evening for date night and have never had a bad time.
Get service and great food.
Excellent service and food!
Family in town and wanted to take them here to enjoy. Did call ahead seating and was told we would still have to wait close to an hour. As the hour approached we checked on our seating (6 people) they claimed they’d already text us on our table was ready and walked me to our table. I showed her there was no text received and in fact still waiting on that text the next day. They were unfriendly and not welcoming. The service was good but the food was not so great. For the cost it was not worth it. It is my 3rd time giving them a chance and that’s it. Not doing it again. They want me to spend that kind of money the first impression hostess needs to be a little more friendly.
Everything was amazing. However had a 730 reservation and did not get seated until almost 8.
We had to wait 15 minutes for the host to show up. The waitstaff tried to fine him or her and never could find them so they seated us themselves. Our waiter was excellent and very friendly and the food was delicious so it did make up for the absences of the host
Great value! Great food! Please be prepared to wait although you have "priority seating". Our server Allegra was exceptional and very attentive. Kudos to her for providing great customer service!
Celebrated our three year anniversary & had a delightful time! Quick service, delicious meals & overal great experience! Black Rock has never let us down! Oh, and order the spinach artichoke dip!!!!
Night started off great, but then the server started to not pay attention and had to ask her several times for refills along with a box and had to ask another employee to get us the box because our server still failed to do so.
Good was good as usual but the rock sauce had a burnt taste to it like it was burnt in the bottom of the pot.
It was an amazing experience, great food an amazing drinks.
Amazing. Beyond happy with my first time experience
Service was amazing. Cheryl did a great job. Inside the restaurant wasn't very busy but there were dirty tables that didn't get bused the entire time we were there. The table we sat at hadn't been cleaned till we got there either. Other than that the experience was really cool!!
This was a wonderful experience! Who knew going to a restaurant and cooking your own steak could be so fun😊 our waitress was very nice and attentive. I will definitely come back!
Great food, excellent service, and great ambiance! The prices were very reasonable, for the food and drink we ordered. Highly recommend a visit to this one-of-a-kind restaurant!!
This place is me and my wifes favorite place to eat. The food is awsome..
Great food and specials to include dessert. Team is patient and attentive. If you're in a hurry, they'll get you in and out. If you want to enjoy your time here, they'll pace everything real nice for you, sit back and enjoy.
Granted, our first time going was on Father’s Day, but it was at 3:30p … not a huge rush hour, but it took us over an hour to get our food. Our appetizer had been forgotten/came late and was cold. My husband’s side dish never did arrive. The food was just okay for the price level. The manager took $25 off our bill and provided an expired free appetizer coupon for our next visit, but I don’t think there will be a next time.
This was our first time here. We did preferred seating and had our table right away. We had a party of 6… 4 adults and 2 teenage boys. We were sat in a booth that was half shaped. It was tight so not ideal at first. Became worse when dinners arrived and everybody ordered steak on a rock. No room for our side dishes or sauces. We were stacked on top of each other. With that said though, the steaks were amazing, our appetizers and salads were very good as well. However our side dishes came out cold. I asked for 1 dish to be replaced but everyone else didn’t want to wait and reheated side dishes in the stone (smart idea!). Dessert was also really good.
Our server was also very good and did her best to try to keep the table clear but tight space is tight space. Net net, any party over 4 adults should not be sat at the booths, especially if ordering steaks.
All in all we enjoyed the food and service!
Everything was good. We ordered everything, but the salads came out after the food except one and the missed our mushroom that we ordered and had to get it Togo. But we will return. It’s a great experience getting to cook your steak.
We had a great time. Food was delicious and our waitress Gabby was the best!
Very unique presentation. Food was excellent. Service spotty (understandable with the quarantine).
We used Priority Seating. When we got there (a few minutes early) we were seated right away. The service and food were great. We’ll definitely go back.
Over one hour wait!!!
We have gone several times and the service has always been consistently good with friendly servers.
Res. Was at 5. Didnt get seated til 6
Waitress was attentive & social-able. Food was amazing.
We were sat as soon as we got there despite it being mother’s day weekend. Our server was so sweet and did great with our 10 person table. Food was also great!
Great food! Great service. It was little chilly. Bring a sweater.
appetizer was good, and food was good, the soup was so so, our waitress was great, very upbeat and fun
The steak was delicious and so were the shrimp. The steak sauce that comes with it is very tasty. My green beans weren’t cooked at all. Mac and cheese was underwhelming. Clam chowder and calamari were good as well.
Food and service were great! What an amazing experience!
Great food ! The service wasn't the best.. We will definitely go back !!
First time eating there! Food and service was great!!
Restaurant is very basic and lacks professional staff, particularly at the hostess desk. The air is very smokey, almost like you're sitting over a fire pit. Food items we ordered were good, and our server was pleasant. Priority seating is not very efficient. We had to wait over 30 minutes, and then upon returning to check on our seating, there were tables available, but we had not been notified. Due to the atmosphere and the amount of smoke you have to breathe in, we will not be returning.
Black Rock - Hagerstown - PRIORITY SEATING offers takeout which you can order by calling the restaurant at (240) 850-3365.
Black Rock - Hagerstown - PRIORITY SEATING is rated 4.7 stars by 141 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.