Brio Italian Grille - Liberty Township - Liberty Center

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1. IF

   ItalianFoodie

   Cincinnati

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   overall5food5service4ambience5

   Service was a little slow, but the food was excellent as always.

   Brio Italian Grille - Liberty Township - Liberty CenterResponded 1 day agoWe appreciate your loyalty & patronage. We hope to continue serving you and look forward to seeing you at your nearest Brio soon.

   Report
2. b

   brandy1517

   Cincinnati

   9 reviews

   vip
   2.0

   9 reviews

   Dined 4 days ago

   overall2food2service1ambience3

   Service was really slow. We waited 10 minutes before we were greeted by our server. After receiving our water and appetizer, we waited another 15 minutes for our entrees to arrive. My entree came out correct and piping hot but my daughter's pasta came out incorrect. We had to wait another 15 minutes before her entree arrived back to the table and by then I was done eating so she boxed up her meal to go. With all the other restaurants in that area, we will not be returning to Brio.

   Brio Italian Grille - Liberty Township - Liberty CenterResponded 1 day agoWe're sorry to hear our service was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

   Report
3. SC

   SarahC

   Cincinnati

   3 reviews

   vip
   4.0

   3 reviews

   Dined on June 16, 2022

   overall4food3service4ambience3

   Food was fine. Serving staff was very friendly but it was not fully staffed so it was slow.

   Brio Italian Grille - Liberty Township - Liberty CenterResponded 1 day agoWe're sorry to hear our service was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

   Report
4. OT

   OpenTable Diner

   Cincinnati

   2 reviews

   vip
   1.0

   2 reviews

   Dined on June 11, 2022

   overall1food1service3ambience5

   Sent back bread. It was still frozen. Flatbread sent back twice as it was cold. Ate it third time as we could not wait longer. Waitress tried. No apology from management nor anything comp. Had ate there before with no issues. Worst meal out ever. Not sure if I give another chance.

   Report
5. OT

   OpenTable Diner

   New England

   4 reviews

   5.0

   4 reviews

   Dined on June 3, 2022

   overall5food5service5ambience5

   Excellent as always !

   Report
6. LL

   LynnL

   Cincinnati

   58 reviews

   vip
   5.0

   58 reviews

   Dined on May 30, 2022

   overall5food5service5ambience5

   Our waitress did a great job! Food was delicious! Nice birthday celebration!

   Report
7. OT

   OpenTable Diner

   New York Area

   2 reviews

   vip
   3.0

   2 reviews

   Dined on May 30, 2022

   overall3food4service1ambience4

   Visited this location 10 times before but this one was the worst. We waited 20 minutes before anyone stopped by for drink orders. We could see the waitress being upset with the hostess for seating someone at her table. Other than that, the visit was OK.

   Report
8. FA

   FamilyAnniversary

   Pittsburgh

   10 reviews

   4.0

   10 reviews

   Dined on May 22, 2022

   overall4food5service2ambience4

   We had two small children with us, short patience span, and yet despite an early reservation and few diners present at that time, it took too long to be served.

   Report
9. MM

   MandiM

   Cincinnati

   15 reviews

   4.0

   15 reviews

   Dined on May 18, 2022

   overall4food4service4ambience4

   Food was good, all pastas ordered were enjoyed by all in our party. Bread was super hard the first round, but hot, soft and fresh the second round. It was like the first round had been sitting out since lunch and was served to us at our 5:30 reservation. Server was very good- attentive enough but not too much. One of our favorite local spots and will continue to dine here.

   Report
10. DB

    DebiB

    Columbus

    7 reviews

    vip
    2.0

    7 reviews

    Dined on May 14, 2022

    overall2food3service3ambience3

    Wow! Such a disappointment! Even with the difficulty of finding workers in this post CoVid world, it shouldn’t be hard to find a bartender who can put a garnish in a drink. Gin & tonic w/no lime, Sangria w/out the fruit even if it’s listed on the menu. Wine was served in a glass that was filthy. When we said something to our server, she said it’s hit or miss w/that bartender. The carpaccio was served w/lettuce that was doused in dressing. I ordered a salad light on the dressing but still drowning in it. Lasagna which is normally delicious was sub-par. They were out of several items we ordered, even though we were there @7:30 at night. Ordered tiramisu and espresso for dessert and couldn’t get either so settled for chocolate cake and regular coffee but they said they would have to brew the coffee, would we really want to wait that long? Nothing bad enough to complain about…maybe it was just an off night.

    Report
11. OT

    OpenTable Diner

    Cincinnati

    15 reviews

    vip
    3.0

    15 reviews

    Dined on May 13, 2022

    overall3food3service2ambience3

    The hostess was very nice, wasn’t. Willing to help us seat outside. It took a minute for the waitress to take our food order. Food wasn’t very good. Have eaten there a few times.

    Report
12. OT

    OpenTable Diner

    Cincinnati

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food4service4ambience4

    All good, giant portions, could cut down in size as had chicken Limano and had 3 chicken breasts and small amount of potatoes. Broccoli was ok, like it crunch rather than soggy. Bread was hot and

    Report
13. OT

    OpenTable Diner

    San Antonio

    7 reviews

    vip
    3.0

    7 reviews

    Dined on May 8, 2022

    overall3food4service3ambience3

    Our server was really nice but the wait staff was under manned and food took longer than expected. Food was good though.

    Report
14. JO

    JerryO

    Cincinnati

    9 reviews

    5.0

    9 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Mother’s Day and Birthday

    Report
15. F

    Feb2022

    Cincinnati

    21 reviews

    5.0

    21 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Great place for my Mother’s Day dinner. Everyone’s food was perfect.

    Report
16. JR

    JoeR

    Cincinnati

    2 reviews

    3.0

    2 reviews

    Dined on May 8, 2022

    overall3food2service5ambience2

    The prices were very high for what we ordered and quality of food. Our server was exceptional, though! Probably won't go back for dinner but maybe apps or drinks. Would rather pay a bit more and go to a high end steakhouse or Italian restaurant. Also, the fixtures and drapes hanging above were extremely dusty.

    Report
17. KR

    KristaR

    Cincinnati

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    We went for Mother’s Day brunch and it was wonderful. We were one of the first ones to be seated, it was quiet and so beautiful inside. Our server was great! The food was delicious!

    Report
18. OT

    OpenTable Diner

    Cincinnati

    7 reviews

    5.0

    7 reviews

    Dined on May 7, 2022

    overall5food4service4ambience4

    Had a great night!! Service was a bit off but it was prom night too as well as Mothers Day weekend so over all it was outstanding!! Good was pretty good, large portions at a fair price. We had two little ones with us and they didn’t bat an eye to accommodate that either.

    Report
19. MA

    MASP

    Cincinnati

    3 reviews

    1.0

    3 reviews

    Dined on May 6, 2022

    overall1food1service1ambience4

    Service disaster. 15 min to be seated despite reservation. Another 15 min waiting for a waitress to show up. Then another 40 min with no food, not even the bread appetizer. After +1 hour of waiting torture I was forced to stand up and leave. I told the waitress that I had to go and asked her what was going on. She was just as clueless as I was, apparently struggling with other tables as well, blamed the kitchen and the new manager although she was part of the problem too. All in all, unbelievable to see a reputable restaurant like Brio to be so disfuncional on a Friday evening.

    Report
20. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 6, 2022

    overall5food5service5ambience4

    It was fine.

    Report
21. EP

    EileenP

    Chicago

    15 reviews

    vip
    4.0

    15 reviews

    Dined on May 5, 2022

    overall4food4service4ambience3

    The food we ordered was not brought but our server was very friendly and apologetic, and provided us with a complimentary dessert.

    Report
22. DP

    DonaldP

    Orlando

    2 reviews

    2.0

    2 reviews

    Dined on April 29, 2022

    overall2food4service1ambience3

    Very disappointing experience. We arrived on time at 6:45pm which was the reservation booked through Open Table. Didn’t get seated until around 7:15pm. The host, after confirming our reservation, said there were many people in front of us. I thought that was the reason for making a reservation? While waiting we sat in the bar area. We ordered a couple of manhattans that the bartender made horrible. She put equal amounts of bourbon and sweet vermouth. They were terrible so we sent them back and got wine since we couldn’t trust anything mixed at the bar. When seated, our waitress was very disinterested in the table. Service was very slow and we even had to wait a long time just to get our credit cards back after paying. The food was good though. My wife and I have been going to this location since it opened. We are now on the fence as to if we will ever return.

    Report
23. R

    Robert

    Cincinnati

    3 reviews

    1.0

    3 reviews

    Dined on April 24, 2022

    overall1food1service1ambience1

    Sent 3 drinks back to the bar one drunk had an ant floating in it!! The other 2 were so bad you couldn’t drink them. The waitress was very nice and did her best but they are understaffed. The food took a very long time and was sub par at best. The restaurant looked very dirty , the entire time we were seated there was a rag and a spray bottle on the stand behind my husbands head. I won’t be back it was gross !

    Report
24. OT

    OpenTable Diner

    Cincinnati

    1 review

    5.0

    1 review

    Dined on April 23, 2022

    overall5food5service4ambience5

    Service was slow even though they weren't busy

    Report
25. T

    Thomas

    Cincinnati

    5 reviews

    vip
    5.0

    5 reviews

    Dined on April 18, 2022

    overall5food5service5ambience5

    The manager was outstanding and so was the experience.

    Report
26. OT

    OpenTable Diner

    Cincinnati

    3 reviews

    vip
    5.0

    3 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    Delicious meal on Easter Sunday. The waitress and hostess were both so nice and helpful.

    Report
27. SL

    SharonvilleLisa58

    Cincinnati

    122 reviews

    vip
    2.0

    122 reviews

    Dined on April 16, 2022

    overall2food3service4ambience3

    We ordered Chicken Marsala...it came to the table COLD...barely warm. Had to send it back and wait for remake. Took 20% off bill...at least they acknowledged the problem. To top off the entire evening there was a couple seated at the bar with a dog. The dog was actually sitting in a bar stool while they ate. The manger nor any staff at Brio asked them to leave....in fact there were several staff members actually talking to the pet. UNBELIEVABLE !!!

    Report
28. JW

    JudyW

    Cincinnati

    4 reviews

    vip
    2.0

    4 reviews

    Dined on April 2, 2022

    overall2food2service2ambience2

    Service was very slow, drinks were not good. Salads were not very fresh and were very skimpy. Bruschetta and pasta dishes were good. Use to love this place but it has really gone down hill.

    Report
29. AJ

    AmberJ

    Nashville

    1 review

    5.0

    1 review

    Dined on April 2, 2022

    overall5food5service5ambience4

    The food was good and the server was attentive.

    Report
30. B

    Bobg

    Cincinnati

    10 reviews

    vip
    1.0

    10 reviews

    Dined on March 26, 2022

    overall1food3service3ambience3

    Had to wait 40 min after reservation slow service

    Report
31. SK

    SuzanneK

    Cincinnati

    6 reviews

    vip
    3.0

    6 reviews

    Dined on March 26, 2022

    overall3food4service2ambience3

    Got a message from Open Table stating we were a no show. We did keep our reservation & were on time, but actually had to wait. Service was not very good, we received an email about Lenten Specials for the restaurant, waitress said there was no specials? We asked her to check & she confirmed there actually was specials. Dinner was good but service was slow, had to ask more than once for water & bread. No water refills, pepper shaker was even empty.

    Report
32. DL

    DougL

    Cincinnati

    3 reviews

    1.0

    3 reviews

    Dined on March 20, 2022

    overall1food1service1ambience1

    No host to check in people, no manager to handle issues, no table bussers to clean tables, no bartender to take care of people who could sit at bar, not enough waiters. Don’t bother with OpenTable. They don’t recognize it and instead put your name on another list. Stay away from Brio until they get their act together.

    Report
33. OT

    OpenTable Diner

    Cincinnati

    3 reviews

    4.0

    3 reviews

    Dined on March 18, 2022

    overall4food4service5ambience3

    Kiah was extremely friendly. Great server!

    Report
34. m

    mgoony

    Cincinnati

    44 reviews

    vip
    2.0

    44 reviews

    Dined on March 13, 2022

    overall2food3service1ambience3

    I know there is a shortage of staff but this was just a crummy dinner service. Not many people in the restaurant. No check ins by the server. No refills on drinks. Had to ask for bread . Had to ask for parmigiana. It will be a long time til we return.

    Report
35. RS

    RichardS

    Cincinnati

    1 review

    5.0

    1 review

    Dined on March 11, 2022

    overall5food5service5ambience5

    Well, we arrive 10 minutes ahead of schedule because of a late winter storm. The Hostess was still able to seat us upon our arrival. The Shrimp and Lobster Fettuccini was delicious. We try a new wine, Textbook, and it, too was great.

    Report
36. KM

    KimM

    Cincinnati

    5 reviews

    vip
    5.0

    5 reviews

    Dined on March 1, 2022

    overall5food5service5ambience5

    F delicious!

    Report
37. TT

    TomT

    Cincinnati

    1 review

    5.0

    1 review

    Dined on February 22, 2022

    overall5food5service5ambience5

    Tim is our favorite server, and gave us first-class service once again!

    Brio Italian Grille - Liberty Township - Liberty CenterResponded on February 25, 2022We aim to provide a great customer experience so we're overjoyed to hear that is being exemplified by Tim. We look forward to serving you again.

    Report
38. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on February 14, 2022

    overall3food2service5ambience4

    Service was great, she greeted us immediately and took our order in a timely fashion. I ordered a chopped salad to have prior to my meal. The chopped salad was SO small, when I dipped my fork into the plate of salad, it didn’t even cover the fork. Definitely was not portioned good for the price I paid, even for a salad. My main meal was just okay. The White sauce in my meal was basic sauce and tasted like something from a jar. The lobster and shrimp fettuccine was pretty dry but it was for my daughter and she enjoyed it. I do not recommend this establishment.

    Brio Italian Grille - Liberty Township - Liberty CenterResponded on February 25, 2022We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

    Report
39. WA

    WineAndDine

    Cincinnati

    9 reviews

    5.0

    9 reviews

    Dined on February 13, 2022

    overall5food5service5ambience5

    We have always had good experiences at Brio! Great food, good atmosphere and friendly, attentive staff!

    Brio Italian Grille - Liberty Township - Liberty CenterResponded on February 25, 2022Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

    Report
40. JD

    JDTS

    Las Vegas

    8 reviews

    vip
    1.0

    8 reviews

    Dined on February 12, 2022

    overall1food1service1ambience3

    Absolutely HORRIBLE…. Worst ever….. All 4 meals were bad and service was bad…. Asked two times if we wanted to order before our first round of drinks arrived.. Food was slow getting to us.. they ran out of mashed potatoes so the swapped out half cooked fingerling with out even asking… We saw others around us having issues

    Brio Italian Grille - Liberty Township - Liberty CenterResponded on February 25, 2022We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team

    Report