Brio Italian Grille - Newport - Newport on the Levee

Sort by

Filters

1. OT

   OpenTable Diner

   Cincinnati

   1 review

   2.0

   1 review

   Dined today

   overall2food2service5ambience2

   Our waiter was friendly and gave as much attention as he could but they were very short staffed. It took about 20 minutes to get drinks. When they brought the wine they didn’t bring glasses because they didn’t have any clean. The water glasses they did bring were dirty (had lipstick on them and bugs floating in them). We ordered the pasta fra diavolo (no longer on the menu but they will still make it), the shrimp were still raw. I hadn’t been to Brio in about 5 years. I don’t see myself going back any time soon.

   Report
2. CB

   ChaticeB

   Cincinnati

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food1service1ambience5

   First experience was not so great. I decided to give them another shot. The waiter ignored us, I mean completely ignored us. I will never go back again.

   Report
3. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined 7 days ago

   overall2food2service4ambience3

   Listen to the reviews. If you are expecting great food, don’t go here. It was mediocre and over priced. I will say, the management and service were good and listened to us when we felt like the food wasn’t great, and worth the money we were paying. The flatbreads were good, but the pasta dishes left much to be desired. We also noticed that our food sat for a long time under the hot plate, it seems like they didn’t make the food in a timely manner.

   Brio Italian Grille - Newport - Newport on the LeveeResponded 6 days agoWe are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team

   Report
4. l

   lindat

   Cincinnati

   10 reviews

   3.0

   10 reviews

   Dined on June 19, 2022

   overall3food3service4ambience3

   Wait was too long in spite of having reservations.

   Brio Italian Grille - Newport - Newport on the LeveeResponded 6 days agoWe aim to provide a great customer experience so we are very sorry to hear we fell short and appreciate your feedback. We hope for the opportunity to serve you again.

   Report
5. OT

   OpenTable Diner

   Cincinnati

   1 review

   3.0

   1 review

   Dined on June 19, 2022

   overall3food3service2ambience4

   Father’s Day

   Report
6. LS

   LuvShaws

   Chicago

   27 reviews

   5.0

   27 reviews

   Dined on June 19, 2022

   overall5food5service5ambience5

   like the Sunday brunch goes until 3. Quiet and good service

   Brio Italian Grille - Newport - Newport on the LeveeResponded 6 days agoThank you! We hope to serve you again soon.

   Report
7. k

   karmadream

   Cincinnati

   9 reviews

   4.0

   9 reviews

   Dined on June 15, 2022

   overall4food4service4ambience5

   We came to brio for their chef special, which was listed as lobster ravioli with black pepper cream sauce at half off. What I got was their usual Mushroom ravioli debello with a few pieces of lobster on top. Not at all like the advertisement but still good.

   Brio Italian Grille - Newport - Newport on the LeveeResponded 6 days agoWe appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

   Report
8. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on June 14, 2022

   overall5food4service5ambience3

   Helpful and attentive service. Very good meals. Course timing to table was perfect.

   Brio Italian Grille - Newport - Newport on the LeveeResponded 6 days agoWe're happy you enjoyed your meal and service at Brio Italian Grille. Come dine with us again soon.

   Report
9. OT

   OpenTable Diner

   Louisville

   2 reviews

   2.0

   2 reviews

   Dined on June 11, 2022

   overall2food3service2ambience2

   This was our first time. They were obviously short handed. The table cloth was dirty. The service was not good - we had to ask multiple times for water and bread. When we got the food, it was very bland abc I

   Brio Italian Grille - Newport - Newport on the LeveeResponded 6 days agoWe appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

   Report
10. OT

    OpenTable Diner

    Cincinnati

    1 review

    4.0

    1 review

    Dined on June 11, 2022

    overall4food4service4ambience4

    Birthday Celebration

    Brio Italian Grille - Newport - Newport on the LeveeResponded 6 days agoThank you for celebrating with us at Brio Italian Grille! We appreciate you sharing your experience with us and hope you visit us again soon.

    Report
11. E

    Emily

    Cincinnati

    1 review

    5.0

    1 review

    Dined on June 10, 2022

    overall5food5service5ambience5

    Great food and service! We will definitely be back!😊

    Brio Italian Grille - Newport - Newport on the LeveeResponded 6 days agoWe're happy you enjoyed your meal and service at Brio Italian Grille. Come dine with us again soon.

    Report
12. BD

    BarbaraD

    Cincinnati

    5 reviews

    5.0

    5 reviews

    Dined on June 4, 2022

    overall5food5service5ambience4

    Great food. Nice wine list, and I like that you can choose the size of your wine pour. Server was nice, helpful and attentive. It is a little louder than I prefer, but everything else is top-notch. Will be back.

    Report
13. R

    jacquelineR

    Birmingham

    9 reviews

    5.0

    9 reviews

    Dined on May 27, 2022

    overall5food5service5ambience4

    We met good friends for dinner that we haven't seen since 2020. It was a joyous reunion and we had great conversation and delicious food. All four of us enjoyed our appetizers, salads and meals. Our server was great as he let us take our time ordering and spaced our selections accordingly. Overall a memorable evening!!!

    Report
14. OT

    OpenTable Diner

    Louisville

    3 reviews

    3.0

    3 reviews

    Dined on May 21, 2022

    overall3food4service2ambience4

    Service was ok, took till 7:45 to be seated for 7:30 reservations. The Server was not very attentive, I think he was wrapping up for the evening.

    Report
15. P

    Paulo123

    Cincinnati

    39 reviews

    vip
    3.0

    39 reviews

    Dined on May 19, 2022

    overall3food4service5ambience4

    We have eaten at Brio many times and usually love it but unfortunately this time we were told they were out of the homemade crackers, sangrias and tiramisu. Our server was great but lack of our favorite options detracted from our experience.

    Report
16. CR

    ClaudioR

    Cincinnati

    16 reviews

    vip
    3.0

    16 reviews

    Dined on May 15, 2022

    overall3food3service4ambience3

    Added request in comments section of reservation was not taken in consideration. Hostess, who was not helpful at all, claimed those are not viewable. Then why add a comment or requests section? Because of that assigned place wasn’t comfortable at all to accommodate all guests. Never returning. Food underwhelming although waiter was excellent.

    Report
17. AJ

    AdamJ

    Indiana

    5 reviews

    5.0

    5 reviews

    Dined on May 15, 2022

    overall5food5service5ambience5

    Seat on time. Waitress and food were great. Especially good Old Fashioned.

    Report
18. S

    Shannon

    Cincinnati

    2 reviews

    2.0

    2 reviews

    Dined on May 14, 2022

    overall2food3service1ambience3

    It was my birthday. We waited over 45 minutes for appetizers. My dinner was completely wrong. They even "ran out" of the cocktail On their menu. Manager was kind but night was ruined

    Report
19. TD

    TheresaD

    Cincinnati

    4 reviews

    5.0

    4 reviews

    Dined on May 10, 2022

    overall5food5service5ambience5

    We love going to Brio. Normally we sit at the bar with no reservation, but we were celebrating and wanted to have a more intimate atmosphere.

    Report
20. MF

    MikeF

    Cincinnati

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food4service1ambience2

    Went here for mother’s day and the dining room was overbooked and we weren’t seated until 45 mins after our reservation time. One seated, we didn’t have anyone come to our table for another 15 mins, and then another 15 mins until we got to order. No one ever took our drink order. Others around us seemed to be getting their food and drinks quickly, but our waitress only looked like she had 2 tables and would go missing for long periods of time. Had some elderly guests with us and it was tough for them as they were struggling not getting anything to eat or drink for so long. Was a really bad Mother’s Day experience and no one seemed to be taking charge at the restaurant or coming around to the tables to help out. We had a 6:30 reservation, and had to ditch getting desert because it was already 9pm and we had to get our kids home and to bed.

    Report
21. GW

    GregoryW

    Cincinnati

    10 reviews

    vip
    2.0

    10 reviews

    Dined on May 8, 2022

    overall2food1service1ambience1

    40 minute wait for a 6:30 reservation. Food was lukewarm at best. Waiter proactively offered nothing. So disappointed as this use to be a favorite with consistent quality food and service.

    Report
22. SM

    SusanM

    Cincinnati

    19 reviews

    4.0

    19 reviews

    Dined on May 8, 2022

    overall4food4service5ambience3

    Was Mother's Day. We had a reservation but they were overbooked. That should not happen. We waited 45 minutes. Everyone did, with their hungry moms and grandmas. Not good. there folks there did their best. Service was good. Everyone was quite happy with their meals except me. Grilled pork chops should NOT have sauce. Lesson learned as they will do whatever you want to adjust.

    Report
23. OT

    OpenTable Diner

    Cincinnati

    11 reviews

    vip
    2.0

    11 reviews

    Dined on May 8, 2022

    overall2food2service3ambience2

    Husband and son in law both ordered chicken Alfredo fettuccine and it came out looking like a kids portion. Very disappointed

    Report
24. OT

    OpenTable Diner

    Cincinnati

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience1

    Wow just the worst service we have had in a long time. Food was not great. Table was not even bussed once. It was a circus. We just had to laugh and keep drinking.

    Report
25. OT

    OpenTable Diner

    Cincinnati

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food3service3ambience1

    We waited 45 minutes from our reservation to be seated. No water served. Very loud. Service (person) was pleasant and professional under what seemed to be a very busy day. Three hour dealt and dinner with my 80 year old parents. Not the experience we were hoping for.

    Report
26. D

    Dani

    Cincinnati

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food4service1ambience2

    Mother's Day is hard, I know but don't have the hosts seat a section that was unassigned to a server. Some tables got up and left but after we asked the host if someone was going to see us after sitting for 20 minutes with no one acknowledging us they finally got a manager to recognize an unmanned section. Unfortunately should have just kept it unseated since the servers couldn't keep up with the assigned tables. No refills, no checking how our food was etc

    Report
27. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    4.0

    2 reviews

    Dined on May 8, 2022

    overall4food5service4ambience4

    Mother’s Day party of 9 -May8, 2022. Newport KY location When we first showed up there were SEVERAL people waiting outside and inside too! I knew something was wrong. People were upset and had been waiting a long time even with reservations. Our reservation was for 4:15 pm. They were just seating the 3:15pm reservation holders. We sat outside (luckily a beautiful day). We waited approximately 45 minutes to be seated. Our waitress was working her behind off. Service was slow, but understandably they were working as fast as they could. Overall, food was good. We weren’t in any hurry but service was not great.

    Report
28. JK

    JulieK

    Cincinnati

    2 reviews

    4.0

    2 reviews

    Dined on May 8, 2022

    overall4food3service5ambience3

    Food was ok..for the price I expected better quality. Lettuce on Salad was brown on the edges. Tasted out of the bag.. Lasagna was very good.. Not a good place to sit and enjoy the evening. Tables are very close & the noise level is extremely loud. Could barely hear the waiter..

    Report
29. ES

    ESB1

    Charleston

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food5service4ambience4

    They seem to have overbooked, as we had to wait about an hour even though we had a reservation and we arroved for it on time. The 91-year-old with us had to sit on a high stool in the bar to wait, which was a bit difficult for her to get on. It was better than no seat at all, but staff showed no special care to assisting us. However, once finally seated, our service and food were very good.

    Report
30. F

    Ferguson

    Cincinnati

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food3service2ambience3

    My family took me to Brio for Mother’s Day because they know how much I love it. But I was so disappointed in my experience. We had a reservation for 3:15… waited an hour to sit. I talked to the hostess and the manager 4 separate times about when we were going to be seated. It was unorganized and the hostess had no idea what she was doing. Finally after we were seated… didn’t have the drink I wanted and the service was slow. This was absolutely the worst experience I have ever had here and I felt so bad for my family having to wait an hour to be seated and a lot of money on such crappy service and treatment. I’m lucky I didn’t have plans after or they would have not been happening. Brio for the cost needs to run their business better and hire competent hostesses.

    Report
31. C

    Coet

    Cincinnati

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food4service1ambience1

    The food was good the waiter was assertive once seated. We waited an hour even with a reservation. No accommodations on the bill, free dessert, drink, coupon anything. The host stand sis not know what was going on or what to tell us. Food was good, drinks were good. Service not so good. Maybe they weren’t prepared for Mothers Day rush

    Report
32. JW

    JoshuaW

    Cincinnati

    9 reviews

    3.0

    9 reviews

    Dined on May 8, 2022

    overall3food3service2ambience4

    It was Mother’s Day, so not surprising it was busy. We had RSVP for 2:30 pm but a table was not ready until 3:05 pm. There was no apology for the delay. I assume they way over booked and should have cut off accepting RSVPs if they could not handle the quantity of guests. Our server was likely very busy. We would not see him for long stretches of time. The food did come out quickly but the pasta, which is typically very good, was underwhelming.

    Report
33. SC

    ScottC

    Cincinnati

    2 reviews

    5.0

    2 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Accommodated us well during a hectic Mothers Day with short staff.

    Report
34. B

    Beatrice

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food3service1ambience3

    My Mother's Day experience was awful from beginning to end. Awful, awful, awful. Poor service, disorganized and inefficient. Food was average.

    Report
35. AL

    AlyL

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience2

    Food was great, service took a while but it was busy so it was to be expected. Very noisy hard to hold a conversation.

    Report
36. OT

    OpenTable Diner

    Cincinnati

    1 review

    2.0

    1 review

    Dined on May 7, 2022

    overall2food1service1ambience1

    The food was awful and service was very slow.

    Report
37. OT

    OpenTable Diner

    Cincinnati

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food3service5ambience5

    Josh was tasked to wait on our entire party of 20, he remained poised and did a great job meeting the needs of our group.

    Report
38. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    Graduation

    Report
39. L

    Loves2eat

    Cincinnati

    2 reviews

    5.0

    2 reviews

    Dined on May 7, 2022

    overall5food5service5ambience5

    William is an excellent, attentive server. Excellent salmon and cheesecake.

    Report
40. SF

    SamuelF

    San Diego

    1 review

    3.0

    1 review

    Dined on May 7, 2022

    overall3food4service4ambience2

    Good food with good service, the ambiance was dated and dirty

    Report