Casa del Barco - Canal Walk

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1. C

   Chelsey

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food1service5ambience3

   Service was nice, but the food has zero flavor. Taco Bell has more flavor than this place. The beans and rice were terrible, and why was there apple cider vinegar in the salsa???????? It was so gross! I had the shrimp tostadas and again, zero flavor. Is this place owned by white people?

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2. OT

   OpenTable Diner

   Orlando

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food4service3ambience4

   The hostess wasn’t the best and the servers didn’t know the menu

   Report
3. D

   Dujourforsure

   Richmond

   13 reviews

   4.0

   13 reviews

   Dined 4 days ago

   overall4food3service3ambience5

   Location, location, location, you cannot beat this place for its amazing location and ambiance. The drinks and cocktails are amazing, the food is mas o menos, service was ok- took a little bit for drinks but food came quick. We’ve been here several times and will be back, but probably just for drinks.

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4. j

   jamesj

   Richmond

   7 reviews

   vip
   5.0

   7 reviews

   Dined 7 days ago

   overall5food5service5ambience5

   Wonderful dining experience.

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5. CW

   ColinW

   1 review

   4.0

   1 review

   Dined on June 19, 2022

   overall4food5service5ambience5

   Food and service is top notch! A bit pricey but worth it. Get the empanadas!!!

   Report
6. t

   tappa

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined on June 19, 2022

   overall5food5service5ambience5

   The waiters/waitresses were excellent and extremely friendly and helpful. The food was delicious; the atmosphere great!

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7. MI

   MIAA

   New York Area

   1 review

   1.0

   1 review

   Dined on June 18, 2022

   overall1food3service1ambience3

   The food is decent but overpriced. We had a HUGE problem with the fact that a 20% service fee is automatically added to your bill when NO ONE takes your order. You place your order online and then they bring your food. Only the food took like 30-40 min to arrive and we were given no silverware or napkins. No one is working for tips there so why even try.

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8. OT

   OpenTable Diner

   Richmond

   1 review

   1.0

   1 review

   Dined on June 13, 2022

   overall1food1service1ambience3

   Service was slow and terrible - the “no assigned server” system is strange and leaves you without a point of contact to ask for what you need. I asked 4 different food runners for more water before getting a refill. One person at our table received their meal 30 minutes before everyone else. 20% required gratuity was laughable after this experience.

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9. E

   Elisa

   1 review

   1.0

   1 review

   Dined on June 11, 2022

   overall1food3service1ambience1

   Forcing customers to pay 20% gratuity for absolutely zero service is appalling. If your reason is to “guarantee great service” as we were told by the host then you need to reevaluate your work environment and how much you pay your staff. We were stuck in a dark corner outside and barely saw a server for the entire hour and a half we were dining. Food was pretty bland and cocktails mostly ice. Not worth the Absolutely would not recommend to anyone.

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10. OT

    OpenTable Diner

    Richmond

    5 reviews

    vip
    1.0

    5 reviews

    Dined on June 5, 2022

    overall1food4service1ambience3

    Know before you go: you will be expected to order everything (including a louder glass of water) using your phone, navigate their confusing menu (too many drink options even for a simple margarita: short, tall, salt, type of tequila, Cointreau?, no salt, etc), do your own billing, AND then you’ll be REQUIRED to pay a 20% service charge. After you did everything except deliver the food. NO PAPER MENU OPTION, NO EXCEPTIONS. When we resisted, we were told this is the modern way of restaurants and that they do it to keep people (us?) from skipping out on the bill. Would have left if it wasn’t a bday dinner; instead we ordered drinks and appetizers and left. NO WAY WE’RE GOING BACK. Absolutely no focus on customer service but ready with a mandatory “service”fee. How does this place survive?

    Report
11. AD

    AllisonD

    1 review

    4.0

    1 review

    Dined on May 30, 2022

    overall4food3service3ambience5

    The food was ok. But it is nice to sit on the canal.

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12. G

    George

    Richmond

    5 reviews

    1.0

    5 reviews

    Dined on May 30, 2022

    overall1food1service2ambience3

    Overpriced and not great service. You have to do all the ordering and paying yourself on an app. Was not fun to try and figure all that out. It was more frustrating than enjoyable. when I asked how to split it up, the server said the others at the table could 'venmo' each other.?? Food was average at best. my mother's rice was not even cooked; it was crunchy. Not impressed. Will not be back.

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13. W

    Will

    1 review

    2.0

    1 review

    Dined on May 27, 2022

    overall2food1service4ambience5

    Although the service was great, the food quality was poor for the price.

    Report
14. OT

    OpenTable Diner

    Exclusive

    1 review

    3.0

    1 review

    Dined on May 22, 2022

    overall3food3service2ambience3

    Everything was fine. It wasn’t very busy and took forever to get our drinks, the food was okay too expensive for the portion. Both of our burritos had little to no meat

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15. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 22, 2022

    overall4food5service5ambience5

    Food (and margarita) & service were great! Frustrated w/ the alleged FREE parking in the deck. Followed the directions & tried to make it work for about 5 minutes & just paid the $9 to leave.

    Casa del Barco - Canal WalkResponded on May 22, 2022Hello, Sorry that it did not work - we do indeed validate parking in the troutman pepper parking deck at 1001 Haxall Point. We are sorry that it was not working. Please feel free to call the store and we can discuss how to reconcile the situation. Happy to hear that the rest of your experience was great! - Joe Newton // General Manager

    Report
16. RF

    RoyF

    1 review

    5.0

    1 review

    Dined on May 21, 2022

    overall5food5service4ambience5

    Excellent food and drink! Patio is now open, but it was a little warm so we ate inside where the temperature was perfect. Quick and efficient once you get your order in using the QR code set at each table.

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17. MG

    MatthewG

    Toronto

    1 review

    vip
    3.0

    1 review

    Dined on May 21, 2022

    overall3food5service2ambience3

    Great food, service not so much. Party of four. 3meals arrived together, the fourth 15 minutes after. No explanation or apology. Not a good value but delicious

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18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 17, 2022

    overall5food5service5ambience5

    The food was amazing and service very good. The online platform to order is a bit difficult for large parties splitting tabs.

    Report
19. SL

    ShannonL

    1 review

    3.0

    1 review

    Dined on May 14, 2022

    overall3food5service2ambience4

    Food and atmosphere were great. Not a fan of the on-line ordering for a dine-in experience. Meal orders came out sporadically, some with 20 minute gap. Just not very personal

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20. OT

    OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on May 14, 2022

    overall5food5service5ambience5

    I already can’t wait to go back! They use the electronic ordering system so you can order items at your own pace on your phone. Attentive waitstaff for other needs, as well. I can’t think of a single complaint. We modified our reservation a few times and they were patient and helpful with each change. Highly recommend sitting outside overlooking the canal on a nice day. A couple next to us brought their dog and the waitress brought him a bowl of water and a treat. The attention to detail was wonderful, 10/10!!

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21. AR

    AmandaR

    1 review

    2.0

    1 review

    Dined on May 14, 2022

    overall2food3service2ambience2

    Nope, your server does not take your order. You all sit around and have to order everything from your phone. Food was over priced and average. Huge disappointment.

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22. KD

    KarinD

    Charlotte

    22 reviews

    vip
    2.0

    22 reviews

    Dined on May 14, 2022

    overall2food1service3ambience5

    Cold and badly timed food - we’ve been before but probably won’t return given this experience.

    Report
23. A

    Anony

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food3service2ambience3

    Because everything is done via apps, you do not get personal service for 20% auto gratuity and you do not receive a server for your table. Instead each interaction is done by a separate person and they do not communicate. The food runners seem to be the only interaction with your table.

    Report
24. SV

    SamanthaV

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food2service2ambience4

    The food did not have much flavor. Everything needed salt. The servers were confused about what food/drinks were which. Very underwhelming experience. I wish they would go back to regular service as the online ordering is not very good and it forces you to tip 20% when there is little to no service.

    Report
25. SB

    StubbornBulldog

    Richmond

    5 reviews

    3.0

    5 reviews

    Dined on May 8, 2022

    overall3food3service3ambience4

    Overall, service is good and staff is friendly. The downsides: food ordering, food delivery, and food taste. While I appreciate the app, and being able to view and order from your phone, this makes it less appealing when viewing hardcopy menu. Because you can order drinks, apps, and entrees all at once, when the food arrives, you get everything delivered at once. So, as a guest, you need to pace yourself when ordering. I do suggest staff explain this to people, so as not to be overwhelmed. Each item was very pricey, and yet the food lacked flavor and our dishes were generally bland.

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26. OT

    OpenTable Diner

    New York Area

    14 reviews

    vip
    5.0

    14 reviews

    Dined on May 5, 2022

    overall5food5service5ambience5

    Great service and excellent food!

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27. OT

    OpenTable Diner

    Richmond

    17 reviews

    vip
    4.0

    17 reviews

    Dined on May 4, 2022

    overall4food5service3ambience5

    Great food and good service. The only complaint I have is they continue to require you to use your cell phone to make orders, rather than have your server take your order. This resulted in our receiving our appetizer at the same time as our main meal. I brought this up to our server, and she insisted that it was an aberration. I think this place is great and I would definitely come back.

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28. OT

    OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on April 30, 2022

    overall5food5service5ambience5

    We really enjoyed our dinner. Loved the new outdoor space. Excellent service.

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29. OT

    OpenTable Diner

    Richmond

    3 reviews

    3.0

    3 reviews

    Dined on April 30, 2022

    overall3food2service5ambience4

    Great staff, they need to improve how they store rice once it’s cooked, it stays under a heat lamp and gets very hard

    Report
30. T

    Tonie

    Birmingham

    1 review

    4.0

    1 review

    Dined on April 24, 2022

    overall4food5service3ambience5

    Our initial customer experience did not start off well. Although we had made a reservation for 2 outside, the restaurant was very much empty inside and out. After the Host led us outside, we passed at least 8 unoccupied tables, but was taken to a table in the furthest back corner of the patio. After politely saying "No thank you" to the table, the Host said, "You can sit anywhere you like." I was left confused to why they would seat us in a corner when there were so many other empty available tables (that remained empty when we left). It would have been a different experience had that been the ONLY table, but the Host decided that we were in the corner customers. The food and service we received after were more pleasurable, but you may want to look into the practice of placing customers at tables in less than desirable tables especially when their is available seating.

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31. RK

    RachelK

    Richmond

    26 reviews

    vip
    5.0

    26 reviews

    Dined on April 24, 2022

    overall5food5service5ambience5

    We had a wonderful time! Great food, cool vibes!

    Report
32. NP

    NeilP

    Richmond

    16 reviews

    5.0

    16 reviews

    Dined on April 17, 2022

    overall5food5service3ambience5

    We loved Casa Del Barco Canal Walk so decided to go here for Easter. As usual, the food was on point, the portions were good size, and the downtown location has great charm. Really no complaints except they are still stuck on the QR code ordering platform which I find really annoying. It’s fine for yourself, but for a large group it’s kind of a pain. I don’t mind restaurants having that as a touch free option, but it’s the only way to order at Casa Del Barco, or boat house, any of their locations. Not a fan

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33. BB

    BridgetB

    Richmond

    7 reviews

    3.0

    7 reviews

    Dined on April 16, 2022

    overall3food3service3ambience4

    Unfortunately several of the items were okay and others were very good. Service, in relation to just obtaining small asks such as napkins and extra tortillas was very slow, but nice to be able to put orders in as you wish.

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34. OT

    OpenTable Diner

    Richmond

    1 review

    2.0

    1 review

    Dined on April 16, 2022

    overall2food4service2ambience3

    The service was extremely slow. Took 30+ minutes to get drinks-had to remind the server that we ordered them cause it took so long. Food was good. Don’t go if you’re looking for a quick bite. Was a 3 hour dining experience because of how slow

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35. SC

    SavannahC

    1 review

    2.0

    1 review

    Dined on April 15, 2022

    overall2food2service1ambience2

    I would not dine here again. We were seated 20 min after our reservation and still didn’t get food until and hour and a half after that! Service was flustered, food was mediocre at best and prices were high. Would not recommend and I do not plan on returning. There is also an automatic 20% service charge added to your bill for using their mandatory ordering system. Not a fan of that.

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36. OT

    OpenTable Diner

    Indiana

    1 review

    2.0

    1 review

    Dined on April 15, 2022

    overall2food4service1ambience4

    Food and atmosphere great, recent renovations are a nice addition to the canal walk area. Unfortunately the ownership has decided to remove the wait staff from the dining experience (QR code app ordering only), complicating the process for the customer and yet still mandate minimum gratuity of 20%. For what? We will come back when that policy changes, but not before.

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37. AR

    AmandaR

    Richmond

    6 reviews

    4.0

    6 reviews

    Dined on April 12, 2022

    overall4food5service4ambience3

    The kitchen was noticeably slower than previous times I’ve been there. But I am patient, so it didn’t bother me like other tables around me.

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38. OT

    OpenTable Diner

    San Francisco

    1 review

    2.0

    1 review

    Dined on April 12, 2022

    overall2food2service3ambience3

    Never had a good mean here

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39. OT

    OpenTable Diner

    Richmond

    1 review

    1.0

    1 review

    Dined on April 10, 2022

    overall1food3service3ambience1

    Tables full of screaming children, running wildly around other diners with no intervention from either parents or management. A good reminder to always use contraception.

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40. OT

    OpenTable Diner

    Washington DC

    1 review

    5.0

    1 review

    Dined on April 9, 2022

    overall5food5service5ambience5

    Loved it here! Perfect spot for a date night or dinner with friends!

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