Casa del Barco - Short Pump

3.9
540 Reviews
$30 and under
Mexican
Casa del Barco is Richmond’s premier destination for redefined Mexican cuisine made with fresh, local ingredients.

Our list of tequilas is still growing and pleases the casual spirit sippers to the most seasoned aficionados.

Experiences

  • Upstairs Outdoor Patio Table

    $5.00 per personPrepaid

    Multiple dates available

    Our patio tables are some of the most coveted seats in town! Traditionally we have not guaranteed seating, but now through OpenTable Experiences, we are able to set aside a few of our best tables each night. The $5/pp fee reserves seating at one of these tables. There is a 20% service charge included, which allows us to pay a professional wage to our service teams. No additional gratuity is necessary. Reservation fee is non-refundable. If there is inclement weather your reservation fee is transferable to another available date. Please note that these tables are up a flight of stairs and there is not an elevator at this location, if there are any mobility issues, please contact the restaurant directly to book your experience.

Safety precautions

Cleaning & Sanitizing
  • Contactless payment available
Protective Equipment
  • Waitstaff wear masks
Screening
  • Sick staff prohibited in the workplace
What 540 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
4.0
food
3.6
service
4.2
ambience
3.5
value
Noise · Moderate
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OT
vipOpenTable Diner
Richmond
1 review
Dined on November 22, 2021
Overall4food5service3ambience4

Don’t like the order thru phone system

CK
CamieK
1 review
Dined on November 18, 2021
Overall3food4service1ambience4

The menu was on our phone, which is fine, but I don’t think we were assigned a server. So every time we needed something, we had to go to the bar. We had to ask for every drink refill, every chip refill, and the boxes. No one was available to help us when he had questions on how to order. I was disappointed.

MS
MelissaS
1 review
Dined on November 16, 2021
Overall4food5service5ambience5

Loved everything BUT the ordering system with a group of friends.

NR
NotjustRIC
Richmond
12 reviews
Dined on November 16, 2021
Overall5food5service5ambience5

Online ordering- new to us, worked well, once you know what you want to order. The food was outstanding! Really excellent flavor, the presentation was nice but still practical. Our server was fabulous, stayed on top of our order, refills, and management checked in on us while we were there. We even took our leftovers, which we usually don’t bother with.

OT
OpenTable Diner
1 review
Dined on November 13, 2021
Overall2food3service4ambience5

Food was ok. Found piece of hair in my food. Manager offered to replace, but we were pretty after that. Drinks were watered down. I don’t appreciate the automatic 20% gratuity. I don’t mind tipping but I mind not having a choice. We were not a large party.

JG
vipJerryG
Richmond
43 reviews
Dined on November 10, 2021
Overall2food3service1ambience2

Food isn’t bad. Restaurant is a high noise area. Booth seating uncomfortable. Horrible automated system for ordering and payment. There are NO menus only what’s generated via the QR code one has to scan. Prices are very high and the restaurant adds an additional 20% service fee stating it’s so they can pay their employees a fair wage. Yet they move to minimal use of the wait staff likely reducing labor costs. This was not my first trip but will likely be my last. Sad actually. My previous visits were great.

HL
HoudaL
Richmond
1 review
Dined on November 9, 2021
Overall5food5service5ambience5

It’s always one of my favorite restaurants, every time i come in i don’t regret it

OT
OpenTable Diner
Richmond
5 reviews
Dined on November 5, 2021
Overall1food5service1ambience4

The “no server system” completely backfired. Instead of social distancing, they had to explain the system and ending up touching phones and leaning over every one to read their phone. The food was good but the experience was very unpleasant. It took a long time to get drinks delivered. And You had to push a button to get water or ice refills and the server made it clear he did not like being “buzzed”. We will never go back despite the good food.

LB
LipikaB
1 review
Dined on October 31, 2021
Overall3food1service2ambience4

The table we were assigned was small for even two dishes at once. The drinks were very expensive and were not made right. It was a hassle to take the order online but the server was there too and we don’t know why they just couldn’t take out orders. We didn’t have a lot of check ins as well.
I love the Canal walk place so I will stick to that location going forward.

MA
MzAnGee
1 review
Dined on October 25, 2021
Overall5food5service5ambience5

We absolutely love Casa Del Barco! Did you first ate here a few weeks ago and my daughter loved it so much we came back for her birthday. The staff is so kind and accommodating! The atmosphere is amazing and the food comes out quick and delicious! I love the electronic ordering system. Super quick and easy!

s
sherryt
Richmond
5 reviews
Dined on October 23, 2021
Overall4food5service4ambience4

All menu items we ordered were delicious. Best queso I’ve ever had. Empanadas we’re okay. Chicken enchiladas were delicious. Not crazy about the way you order online, but technology is always evolving and I guess I have to too. Overall we enjoyed our meal very much.

TF
TeresaF
1 review
Dined on October 23, 2021
Overall2food2service2ambience3

Disappointing experience. Drinks were horrible. Service was slow. They stopped serving some favorite menu items. Far from the prior great experiences. Won't be going back any time soon.

G
Greekgirl
Richmond
3 reviews
Dined on October 23, 2021
Overall5food4service5ambience5

Homecoming Dance Dinner

LK
LisaK
Washington DC
6 reviews
Dined on October 22, 2021
Overall3food4service2ambience3

Food is too expensive and service is lacking since the policy of a 20% service charge and ordering using the online service

OT
vipOpenTable Diner
Washington DC
7 reviews
Dined on October 16, 2021
Overall5food5service5ambience5

Great food, great service! Absolutely delicious!!!

M
vipMatthew
Fort Lauderdale
3 reviews
Dined on October 15, 2021
Overall1food1service1ambience1

I usually don’t do reviews because it takes to much time but for this one I will be glad to conduct one. The problem that I have with this place is one, the drinks. The drinks were horrible idk if they were freshly squeezed idk. But the drunks were horrible. I asked the host to take it back she did and I placed a new one drink order. No problem. then my food came out, that also was horrible, trash, basic. I asked the host can she also take that back and remove it from my check. There SEEMED to be no problem. 5 mins later, a manager comes by. Starts to be polite and then wants to ask me I heard your drink and food was not to your like. Let’s pump the breaks did I ask for you? No! Now I have an attitude! Yes you are correct manager I didn’t like the drink nor the food. Done deal, nothing else. What didn’t you like about it? Manager once again I didn’t like the way how the food nor drink tasted. Don’t ask me nothing else. I didn’t ask for you to come up and greet me nor did want to be rude AF and tell you how nasty your food is. Leave me alone let me pay for this bill and go about my business. The answer I gave you was should have been sufficient. I am not your employees I am your guest if I don’t like I don’t like it. I don’t like that I have to automatically tip the host when I barely saw her but did I bring that to your attention no. That’s why she got zero additional time. Piece of advise when the guest did not request your presence, DONT GO TO THEM. your making a problem when there is not one. And I guess you didn’t think about how some of your guest make reservations so they can write reviews like this one.

NY
vipNYol
Richmond
3 reviews
Dined on October 10, 2021
Overall4food5service5ambience4

Food was great but it was a little cramped/loud. Restaurant was mostly empty but all the guests were seated close to each other.

OT
OpenTable Diner
1 review
Dined on October 10, 2021
Overall5food5service5ambience5

Service was excellent

MC
MichaelC
Richmond
10 reviews
Dined on October 10, 2021
Overall3food4service2ambience3

The ordering process is terrible. It destroys the dining experience. You order from your phone, you do not interact with a server and they add a 20% service charge. I don’t mind the 20%, typically even tip more, but there is limited interaction with your server. They need to dine at some competitors a d see how they are handling Covid and make some adjustments. I love the concept and the food is good, but the ordering process destroys the vibe for me.

OT
OpenTable Diner
Portland
1 review
Dined on October 10, 2021
Overall1food1service3ambience5

The food is incredibly subpar, not necessarily horrible, but definitely NOT delicious. For example, the queso has the consistency of sausage gravy and tastes like it’s made with cream of mushroom soup. The beef that was on the Carne Asada fries reminded me of the crumbled ground beef that goes on pizza. There are so many better Latin restaurants in the area.

TR
ThomasR
1 review
Dined on October 8, 2021
Overall4food4service4ambience5

Sat on up on outside deck 2nd floor. Great laid back atmosphere.

OT
OpenTable Diner
Richmond
7 reviews
Dined on September 25, 2021
Overall3food5service2ambience4

Great food, very slow service. You order from QR code, and push button when needing service. We pushed the button and waited 15 minutes. Finally flagged the hostess, who sent over the manager. The manager ended up serving our table the rest of the night. I’m understanding of the short staff situation, but I think they should open less tables to meet the demand.

HL
HeidiL
1 review
Dined on September 25, 2021
Overall5food5service5ambience5

Great atmosphere! Service was wonderful all around. The food came quickly and was great, especially the churros!!

N
Nobody
Richmond
9 reviews
Dined on September 24, 2021
Overall3food3service3ambience3

Absolutely not acceptable to present no menu, have a call button at the table???? Waiter was helpful and friendly

JJ
JJjg
1 review
Dined on September 23, 2021
Overall3food3service2ambience4

Never going back again. Overpriced taco. Service is lame. Save you money

HF
HollyF
Charleston
5 reviews
Dined on September 12, 2021
Overall5food5service4ambience5

The food was wonderful.
The ordering system has serious issues and our server was not able to help.
Could not fix the issue and one party had to pay the whole check.

RW
RebeccaW
Richmond
1 review
Dined on September 11, 2021
Overall5food5service5ambience5

We upgraded to the roof and it was well worth it! Food was fast and delicious. The temperature was perfect. Service was on top of things without being intrusive.

DB
DavidB
Minneapolis
7 reviews
Dined on September 10, 2021
Overall3food2service1ambience3

CDB is taking advantage of COVID. The ridiculous service fee explanation is only eclipsed by the absolute absence of any service. The “server” did nothing! The food was ordered on the app and delivered by one of the staff without comment.

What’s the difference between dining there or ordering take out? What? We get to sit in their chairs for 20 pct with a unsolicited plea for an additional tip. That’s an insult.

If CDB needs its customers to pay a living wage, raise your prices or close the doors.

You’ve seen the last of us.

G
Gaut
Richmond
1 review
Dined on September 10, 2021
Overall5food4service5ambience5

Great ambience, contactless ordering and payment, fast service and their drinks are pretty awesome!

MC
MickeyC
Richmond
20 reviews
Dined on September 4, 2021
Overall2food2service2ambience2

Perfect for a younger clientele.

OT
vipOpenTable Diner
Washington DC
8 reviews
Dined on August 29, 2021
Overall5food5service3ambience5

The food and atmosphere were great! The staff was efficient and very much left us alone to enjoy our food.

DA
vipDavidA
Richmond
37 reviews
Dined on August 25, 2021
Overall5food5service5ambience5

Great place to meet friends for Happy Hour! The food and drinks are the best.

RV
vipRVAdiner
Washington DC
17 reviews
Dined on August 24, 2021
Overall4food4service4ambience4

Great service helping us with a special order on the tablet. Shrimp fajitas and watermelon margarita were excellent.

OT
OpenTable Diner
Richmond
1 review
Dined on August 21, 2021
Overall1food1service1ambience3

Overpriced under seasoned food

Horrible service

G
Gigi
Dallas
7 reviews
Dined on August 21, 2021
Overall4food3service5ambience3

The food is not that great. Margaritas are excellent! Service is great.

AD
AngelaD
1 review
Dined on August 20, 2021
Overall3food3service5ambience4

Food lacked a lot of flavor. Got the (shrimp fajita platter) , street corn and house margarita which was very strong. Then had it changed to the frozen yass queen margarita which was a bit better.
Also was my birthday and there was no special options or restaurant specials.

Why ask if there’s an occasion if it doesn’t make a difference??

AO
AnneO
Las Vegas
3 reviews
Dined on August 20, 2021
Overall3food3service3ambience3

Have eaten here pre-covid and really liked it. We did not enjoy the experience last night. It was fine, it wasn't bad - we just didn't enjoy the new order and pay at the table method. It makes you feel like you're in a cafeteria - part of the enjoyment of going out to eat is interacting with a personable server who makes you feel welcome and valued. The lack of human interaction with this new ordering system just seems so sterile and unfriendly. Also, we don't mind tipping for excellent service and usually tip way above 20% but the built in 20% tip seems strange here because it's unclear what you're really tipping for since you do all the work yourself of ordering, paying the check, etc. All the staff do is run the food to the table and drop it off. Might as well just buzz the table when the food is ready and have someone from the table pick it up from the bar. Again, food was fine, but the ambience is just meh

OT
OpenTable Diner
Richmond
1 review
Dined on August 20, 2021
Overall2food3service1ambience4

Using the app was confusing to everyone at the table. We rarely saw a server unless they were dropping off a drink or meal. They never checked on us, and were rude at times.

OT
OpenTable Diner
Washington DC
3 reviews
Dined on August 19, 2021
Overall3food4service2ambience5

Wasn’t pleased w our experience as the new “contactless”technology on the table leaves too much room for error. No one checked on us & we were rushed to finish our drinks due to closing after receiving them 5 minutes prior. We enjoy the other locations, food, & ambience but the service made this experience somewhat poor.

w
whitneyg
1 review
Dined on August 15, 2021
Overall4food4service2ambience4

All in all, a good experience. The menu was a bit difficult to navigate on our mobile phones. It was difficult to find drinks, desserts, etc. Just not as intuitive as other restaurants. There were a also a couple of times when we thought we submitted our orders but it was hard to tell if the order went through. Since you are automatically including tip, we would have appreciated mindfulness from the wait staff on things like bringing extra napkins, plates, utensils, etc. Lastly, please encourage your wait staff to speak up because it is really difficult to hear them in masks combined with the acoustics of the restaurant. I understand how unpleasant it is to wear them in the first place and that they are trying their best though!

FAQs

You can order delivery directly from Casa del Barco - Short Pump using the Order Online button. Casa del Barco - Short Pump also offers delivery in partnership with Uber Eats.

Casa del Barco - Short Pump is rated 3.9 stars by 540 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.