Gyu-Kaku - Willowbrook, TX
We have updated our operations in accordance with all government guidelines to put your health and safety first.
To maintain a safe environment for you and Gyu-Kaku staff, we ask that all guests understand and adhere to the following:
- Reservations are mandatory. We hope that you will come to dine-in with us when you are ready. Please make a reservation via telephone or our website so that we can prepare for your visit.
- Please bring a mask and use it all times when you are not eating or drinking.
- We will measure your temperature upon entering the restaurant.
- To comply with spatial distancing rules we have spaced our tables out and limited seating capacity.
- There may be limits on party sizes.
- We are serving a limited menu. Not all Grand Menu items will be available during our immediate reopening.
- We only accept payment via credit or debit card. Cash payments respectfully declined.
Had an amazing time, the hostess/waitress/server did an awesome job.
We really enjoyed our time here that we canceled our reservation for another restaurant and will come here instead. The only thing I was sad about was that I had ordered the crepe cake with our order early on and wasn’t told until we were about to pay that they hadn’t defrosted them and there for we couldn’t have it and took it off our bill for us. Stephen was our waiter and they were absolutely amazing! Thank you again
Great experience. The restaurant was following social distancing rules and occupancy standards. All the employees were wearing masks. The food was amazing.
I really enjoy the menu here and I’ve visited the Memorial location a couple of times and they seem to have a better handle on service. It’s challenging operating under Covid restrictions and it’s up to the restaurants to make the experience as enjoyable and normalized as possible. When I visit again, and I will, it’ll be the Memorial location over the Willowbrook one.
The food was delicious, and the server was attentive.
We sat near the kitchen and consistently heard an employee berate other employees for not doing their job correctly and calling them useless. Not a great visit for first timers, they just handed us the food and pretty much had us figure all the cooking times out for ourselves. We didnt know what we were eating, we just knew it was meat. It was good but im sure there are other places with better customer service and work ethics. Will not be returning.
Good food. Good service
Food is very good and and different, love going there!
The food is delicious. The atmosphere is fun. My kids love this place!
It's great for families or a date night!
First of all it was not clear that you need to arrive and have a mask per the notice on their door. We arrived and we were told we needed a mask to enter, mind you we were not offered a mask after being told this. I went back to my car and looked for one and I was now under 5 minutes from my booking time. I went back up knocked on the door and no one would open it. Went back to my car and tried to call and no one would pick up the phone. Made another attempt and then the same person answered and I told him I’m under five min now from my reservation and asked why is this not advised at the time of reservation? Then he says ‘oh we can you a mask’- okay, could he not have done this to begin with instead of creating unnecessary chaos? The note they posted did not say that and we were not told this which caused the chaos. Then we’re told to come in but we don’t have to wear it at the table, just in common areas (waiting for a table, walking to the table or bathroom). What a complete nightmare this was.
After being seated and we ordered, we get part of our order and time goes by and none of the meat we ordered comes out. We’re thinking this simply cannot be difficult, this is RAW meat on a dish why do we not have it? We asked three times before they would bring the ordered meats out and after we ate the beef bimibap bowl. So we had to order another bowl as by the time the meats came there was no rice. The Asian server kept running through the dining room back and forth- literally he was running. It was just unprofessional from start to finish and the workers seemed clueless and flustered.
I suggest whoever the restaurant manager is to hire some help and BE CLEAR on expectations of mask usage. Sadly a disappointing experience.
You should get the meat lover's it was delicious
I had reservations and had to wait, while people who did not have reservations were seated before me. I was appalled and it made a restaurant that I've been to many a times (different location) a bad experience!
Great food and great cooking experience. We definitely got our money’s worth.
Great Service and great food!! Loved everything!! Will go back
The limited valentines menu was not worth the price I got combination A. No where did they say that it was a limited menu while making reservations I complained to management that I wanted the À la carte menu and that I was not aware that they had a limited menu ahe said they couldn't do anything that the system automatically changes then after u ordered their valentine's menu they bring me the À la carte menu and said I unlocked it and that now I can order from the regular menu after I had a $100 tab that was by far the most unprofessional experience in a restaurant. The portions were extremely small the filet mignon was literally cut in 2cm chunks that were almost falling thru the grill one of the other meats was so thin it melted into the grill. I didn't complain because I wanted to enjoy my evening and not be negative but I won't be going back again.
Celine our waitress was very attentive. She went above and beyond with her service. We will definitely come back.
Waiter service was excellent and efficient in checking all of the group's needs.
Meat selections are good.
It was my birthday dinner. Enjoyed every bit of this place
Everything was great, staff was friendly and nice. Only issue was we made a reservation and it was not ready when we go there about a 15 min wait and I felt they rushed cleaning the table and might have missed a few spots, not a deal breakers as the food and staff made up for it
First time dining and it was great!
Good food and grest drinks
Great lunch prices
My dad ordered the meat lovers and most of his meats were mostly fat not even meat itself. Other than that, everything was great
A great experience for us but would not say that it warranted the high prices.
Was a very good restaurant good quality food and great service
Fantastic food and service as usual!
Great food. Maybe a little under staffed so be patient with servers. Other than that love coming here. Make sure you don’t mind leaving like yummy bbq food.
Had a great experience. Would definitely recommend especially with a group. We did the samurai option. The only issue was they forgot our miso soups. Otherwise a good meal. I loved the garlic noodles!!
Like to eat here, but always takes a little long for the meats to come out. Also seems hard to get the right utensils for the kids on the first requests.
Everytime I come to this location the service I receive is poor and below the other Gyu-Kaku expectations . Food takes forever to come out, always getting the apps and sides before our main entree . It’s just horrible . They need to hire more people and train them how to work in a fast pace environment.
Our waiter showed up to our table twice once to bring drinks and our first entrée. He never came back to the table someone else brought out our second course requested forks and knives she never returned. We had to flag down the hostess to refill our drinks, bring us forks and knives and eventually ask her for our bill. No waiters or waitresses ever returned to our table to make sure we were good I guess it was a birthday some where in the restaurant that everyone had to attend to and they forgot about the 2 people seating in the front. I appreciated the 15% given off the ticket for the poor service, but this is something that needs to be corrected at the Willow brook Location seeing that tips will not be given if the service is poor. Other than that the food was awesome.
Waitress took our order and disappeared for the entire dining experience. She kept passing by our table carrying refill bottles to refill empty tables, but never asked us if we needed anything. We finally flagged her down to tell her she forgot one of our orders and she said she would check on it and never returned again. By this time we were already done eating. A different waiter came to check on us and we told him she forgot one of our orders. He brought it out, but unfortunately we were already finished with our dinner and had to eat the mushrooms by itself which was a disappointment. The wait staff needs more training on customer service.
Dont let the early reviews stop you from going. The wait staff was running. Kitchen was not backed up
Loved the place was me and my boyfriends first time going. Definitely will return again. Food and service were great.
Great as usual. I have been here several times at least 20 plus times. I always get great service, and I love the meat selection. I wish they had more Japanese dessert available, but other than that I love this place.
They used to have many gluten free options. They redid their sauces and now my favorite dishes were no longer gf.
I love the ambiance. It can be intimate for a date, or casual with family and friends. The service is really good, I have gone more than 8 times and they always recommend personal favorites. The food is perfect for the price. They do reccomend you make a reservation if you come in during lunch and dinner rush. But if you come in on a slow day then it will be ok. But I personally make reservations no matter what time of day. Overall the restaurant is amazing the food is great the atmosphere is wonderful, and the staff is great too. I highly recommend.
I read the reviews and we decided to experience something different. I thought it was to HOT at the table with me cooking they didn’t put enough oil on grill and food got stuck and the filet was tough. I will not go back
MY WIFE AND I LOVE THIS PLACE! WE PREFER IT TO THE MIDTOWN LOCATION SINCE PARKING IS A BREAZE HERE!
Gyu-Kaku - Willowbrook, TX does offer delivery in partnership with Uber Eats. Gyu-Kaku - Willowbrook, TX also offers takeout which you can order by calling the restaurant at (832) 688-8395.
Gyu-Kaku - Willowbrook, TX is rated 4.6 stars by 109 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.