Gyu-Kaku - Willowbrook, TX

4.6
111 Reviews
$30 and under
Japanese
We're Back! We are open for limited dine-in service.

We have updated our operations in accordance with all government guidelines to put your health and safety first.

To maintain a safe environment for you and Gyu-Kaku staff, we ask that all guests understand and adhere to the following:

- Reservations are mandatory. We hope that you will come to dine-in with us when you are ready. Please make a reservation via telephone or our website so that we can prepare for your visit.
- Please bring a mask and use it all times when you are not eating or drinking.
- We will measure your temperature upon entering the restaurant.
- To comply with spatial distancing rules we have spaced our tables out and limited seating capacity.
- There may be limits on party sizes.
- We are serving a limited menu. Not all Grand Menu items will be available during our immediate reopening.
- We only accept payment via credit or debit card. Cash payments respectfully declined.
What 111 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.7
food
4.5
service
4.5
ambience
4.5
value
Noise · Moderate
100% of people would recommend it to a friend
Sort by
Filters
OT
OpenTable Diner
1 review
Dined on November 18, 2020
Overall5food5service5ambience5

Our server Steven was great. Drinks and the food was perfect. I took my husband for the 1st time and he really liked it and we will be going back.

OT
OpenTable Diner
Houston
1 review
Dined on November 7, 2020
Overall5food5service4ambience4

It’s was a good experience and food was delicious .

OT
OpenTable Diner
Houston
1 review
Dined on October 11, 2020
Overall5food5service5ambience5

Had an amazing time, the hostess/waitress/server did an awesome job.

OT
OpenTable Diner
1 review
Dined on October 2, 2020
Overall5food5service3ambience5

We really enjoyed our time here that we canceled our reservation for another restaurant and will come here instead. The only thing I was sad about was that I had ordered the crepe cake with our order early on and wasn’t told until we were about to pay that they hadn’t defrosted them and there for we couldn’t have it and took it off our bill for us. Stephen was our waiter and they were absolutely amazing! Thank you again

OT
OpenTable Diner
1 review
Dined on September 27, 2020
Overall5food5service5ambience5

Great experience. The restaurant was following social distancing rules and occupancy standards. All the employees were wearing masks. The food was amazing.

C
Cyrano2019
Houston
9 reviews
Dined on September 5, 2020
Overall3food4service3ambience3

I really enjoy the menu here and I’ve visited the Memorial location a couple of times and they seem to have a better handle on service. It’s challenging operating under Covid restrictions and it’s up to the restaurants to make the experience as enjoyable and normalized as possible. When I visit again, and I will, it’ll be the Memorial location over the Willowbrook one.

OT
OpenTable Diner
Houston
1 review
Dined on August 23, 2020
Overall5food5service5ambience5

The food was delicious, and the server was attentive.

VB
VanessaB
Houston
2 reviews
Dined on August 10, 2020
Overall2food4service1ambience1

We sat near the kitchen and consistently heard an employee berate other employees for not doing their job correctly and calling them useless. Not a great visit for first timers, they just handed us the food and pretty much had us figure all the cooking times out for ourselves. We didnt know what we were eating, we just knew it was meat. It was good but im sure there are other places with better customer service and work ethics. Will not be returning.

OT
OpenTable Diner
Oklahoma City
1 review
Dined on August 7, 2020
Overall5food5service5ambience5

Good food. Good service

P
Paola
1 review
Dined on July 22, 2020
Overall5food5service5ambience5

Food is very good and and different, love going there!

DM
DeborahM
1 review
Dined on May 16, 2020
Overall5food5service5ambience5

The food is delicious. The atmosphere is fun. My kids love this place!
It's great for families or a date night!

k
vipkachst
Houston
45 reviews
Dined on May 12, 2020
Overall1food3service1ambience3

First of all it was not clear that you need to arrive and have a mask per the notice on their door. We arrived and we were told we needed a mask to enter, mind you we were not offered a mask after being told this. I went back to my car and looked for one and I was now under 5 minutes from my booking time. I went back up knocked on the door and no one would open it. Went back to my car and tried to call and no one would pick up the phone. Made another attempt and then the same person answered and I told him I’m under five min now from my reservation and asked why is this not advised at the time of reservation? Then he says ‘oh we can you a mask’- okay, could he not have done this to begin with instead of creating unnecessary chaos? The note they posted did not say that and we were not told this which caused the chaos. Then we’re told to come in but we don’t have to wear it at the table, just in common areas (waiting for a table, walking to the table or bathroom). What a complete nightmare this was.

After being seated and we ordered, we get part of our order and time goes by and none of the meat we ordered comes out. We’re thinking this simply cannot be difficult, this is RAW meat on a dish why do we not have it? We asked three times before they would bring the ordered meats out and after we ate the beef bimibap bowl. So we had to order another bowl as by the time the meats came there was no rice. The Asian server kept running through the dining room back and forth- literally he was running. It was just unprofessional from start to finish and the workers seemed clueless and flustered.

I suggest whoever the restaurant manager is to hire some help and BE CLEAR on expectations of mask usage. Sadly a disappointing experience.

AM
AMANDAH
San Francisco
1 review
Dined on March 7, 2020
Overall5food5service5ambience5

You should get the meat lover's it was delicious

EJ
ElizabethJ
Houston
7 reviews
Dined on March 1, 2020
Overall2food4service2ambience3

I had reservations and had to wait, while people who did not have reservations were seated before me. I was appalled and it made a restaurant that I've been to many a times (different location) a bad experience!

OT
OpenTable Diner
1 review
Dined on February 22, 2020
Overall4food5service4ambience4

Great food and great cooking experience. We definitely got our money’s worth.

J
Jazz
Houston
1 review
Dined on February 15, 2020
Overall5food5service5ambience5

Great Service and great food!! Loved everything!! Will go back

OT
OpenTable Diner
Houston
1 review
Dined on February 14, 2020
Overall2food1service2ambience3

The limited valentines menu was not worth the price I got combination A. No where did they say that it was a limited menu while making reservations I complained to management that I wanted the À la carte menu and that I was not aware that they had a limited menu ahe said they couldn't do anything that the system automatically changes then after u ordered their valentine's menu they bring me the À la carte menu and said I unlocked it and that now I can order from the regular menu after I had a $100 tab that was by far the most unprofessional experience in a restaurant. The portions were extremely small the filet mignon was literally cut in 2cm chunks that were almost falling thru the grill one of the other meats was so thin it melted into the grill. I didn't complain because I wanted to enjoy my evening and not be negative but I won't be going back again.

AG
vipAlbertG
Houston
2 reviews
Dined on February 2, 2020
Overall5food5service5ambience5

Celine our waitress was very attentive. She went above and beyond with her service. We will definitely come back.

g
guesttreat
Houston
3 reviews
Dined on January 29, 2020
Overall5food5service5ambience5

Waiter service was excellent and efficient in checking all of the group's needs.
Meat selections are good.

OT
OpenTable Diner
1 review
Dined on January 23, 2020
Overall5food5service5ambience5

It was my birthday dinner. Enjoyed every bit of this place

JL
JoeL
Houston
1 review
Dined on January 18, 2020
Overall4food5service4ambience4

Everything was great, staff was friendly and nice. Only issue was we made a reservation and it was not ready when we go there about a 15 min wait and I felt they rushed cleaning the table and might have missed a few spots, not a deal breakers as the food and staff made up for it

OT
OpenTable Diner
Houston
1 review
Dined on January 18, 2020
Overall5food5service5ambience5

First time dining and it was great!

JL
vipJasmineL
Houston
19 reviews
Dined on January 15, 2020
Overall5food5service5ambience4

Good food and grest drinks

MN
vipMarioN
Houston
27 reviews
Dined on January 14, 2020
Overall5food5service5ambience5

Great lunch prices

OT
OpenTable Diner
Austin
4 reviews
Dined on January 3, 2020
Overall4food4service5ambience5

My dad ordered the meat lovers and most of his meats were mostly fat not even meat itself. Other than that, everything was great

SW
StaceyW
1 review
Dined on November 19, 2019
Overall5food4service4ambience4

A great experience for us but would not say that it warranted the high prices.

G
Gabriel
1 review
Dined on November 8, 2019
Overall5food5service5ambience5

Was a very good restaurant good quality food and great service

OT
vipOpenTable Diner
Houston
1 review
Dined on November 1, 2019
Overall5food5service5ambience5

Fantastic food and service as usual!

FA
FoodAddict81
Houston
10 reviews
Dined on November 1, 2019
Overall5food5service4ambience4

Great food. Maybe a little under staffed so be patient with servers. Other than that love coming here. Make sure you don’t mind leaving like yummy bbq food.

F
Foodieabouttown
Houston
4 reviews
Dined on October 26, 2019
Overall4food4service4ambience4

Had a great experience. Would definitely recommend especially with a group. We did the samurai option. The only issue was they forgot our miso soups. Otherwise a good meal. I loved the garlic noodles!!

OT
OpenTable Diner
Houston
1 review
Dined on October 19, 2019
Overall4food5service4ambience4

Like to eat here, but always takes a little long for the meats to come out. Also seems hard to get the right utensils for the kids on the first requests.

A
Anniv14
Houston
8 reviews
Dined on October 18, 2019
Overall5food5service5ambience5

Congrats dinner

Report
ML
MichantaL
Houston
2 reviews
Dined on October 4, 2019
Overall3food4service2ambience2

Everytime I come to this location the service I receive is poor and below the other Gyu-Kaku expectations . Food takes forever to come out, always getting the apps and sides before our main entree . It’s just horrible . They need to hire more people and train them how to work in a fast pace environment.

LS
LeatriceS
1 review
Dined on September 29, 2019
Overall3food5service1ambience3

Our waiter showed up to our table twice once to bring drinks and our first entrée. He never came back to the table someone else brought out our second course requested forks and knives she never returned. We had to flag down the hostess to refill our drinks, bring us forks and knives and eventually ask her for our bill. No waiters or waitresses ever returned to our table to make sure we were good I guess it was a birthday some where in the restaurant that everyone had to attend to and they forgot about the 2 people seating in the front. I appreciated the 15% given off the ticket for the poor service, but this is something that needs to be corrected at the Willow brook Location seeing that tips will not be given if the service is poor. Other than that the food was awesome.

m
vipmorgylu
Houston
2 reviews
Dined on September 29, 2019
Overall1food4service1ambience3

Waitress took our order and disappeared for the entire dining experience. She kept passing by our table carrying refill bottles to refill empty tables, but never asked us if we needed anything. We finally flagged her down to tell her she forgot one of our orders and she said she would check on it and never returned again. By this time we were already done eating. A different waiter came to check on us and we told him she forgot one of our orders. He brought it out, but unfortunately we were already finished with our dinner and had to eat the mushrooms by itself which was a disappointment. The wait staff needs more training on customer service.

OT
OpenTable Diner
Houston
1 review
Dined on September 14, 2019
Overall5food4service5ambience4

Dont let the early reviews stop you from going. The wait staff was running. Kitchen was not backed up

E
Eved
1 review
Dined on September 14, 2019
Overall5food5service5ambience5

Loved the place was me and my boyfriends first time going. Definitely will return again. Food and service were great.

J
Janine2347
Houston
1 review
Dined on September 11, 2019
Overall4food4service4ambience5

Great as usual. I have been here several times at least 20 plus times. I always get great service, and I love the meat selection. I wish they had more Japanese dessert available, but other than that I love this place.

MB
vipMarissaB
New York Area
4 reviews
Dined on August 31, 2019
Overall2food3service1ambience2

They used to have many gluten free options. They redid their sauces and now my favorite dishes were no longer gf.

J
Janine2347
Houston
2 reviews
Dined on August 26, 2019
Overall4food5service4ambience5

I love the ambiance. It can be intimate for a date, or casual with family and friends. The service is really good, I have gone more than 8 times and they always recommend personal favorites. The food is perfect for the price. They do reccomend you make a reservation if you come in during lunch and dinner rush. But if you come in on a slow day then it will be ok. But I personally make reservations no matter what time of day. Overall the restaurant is amazing the food is great the atmosphere is wonderful, and the staff is great too. I highly recommend.

FAQs

You can order delivery directly from Gyu-Kaku - Willowbrook, TX using the Order Online button. Gyu-Kaku - Willowbrook, TX also offers delivery in partnership with Uber Eats. Gyu-Kaku - Willowbrook, TX also offers takeout which you can order by calling the restaurant at (832) 688-8395.

Gyu-Kaku - Willowbrook, TX is rated 4.6 stars by 111 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.