Gyu-Kaku - Willowbrook, TX

4.5
126 Reviews
$30 and under
Japanese
We're Back! We are open for limited dine-in service.

We have updated our operations in accordance with all government guidelines to put your health and safety first.

To maintain a safe environment for you and Gyu-Kaku staff, we ask that all guests understand and adhere to the following:

- Reservations are mandatory. We hope that you will come to dine-in with us when you are ready. Please make a reservation via telephone or our website so that we can prepare for your visit.
- Please bring a mask and use it all times when you are not eating or drinking.
- We will measure your temperature upon entering the restaurant.
- To comply with spatial distancing rules we have spaced our tables out and limited seating capacity.
- There may be limits on party sizes.
- We are serving a limited menu. Not all Grand Menu items will be available during our immediate reopening.
- We only accept payment via credit or debit card. Cash payments respectfully declined.
What 126 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.7
food
4.3
service
4.5
ambience
4.5
value
Noise · Moderate
91% of people would recommend it to a friend
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OT
OpenTable Diner
1 review
Dined 6 days ago
Overall5food5service5ambience5

Everything was amazing. Gonna make this my once a week dinner spot. Our waitress was the absolute best

OT
OpenTable Diner
1 review
Dined on February 20, 2021
Overall3food5service2ambience3

The food is very good but the service not so much. They could improve on their service.

f
vipfoodie
Houston
70 reviews
Dined on January 30, 2021
Overall4food4service4ambience4

Sides were delicious. Ordered meat lovers dinner for two. Some of meats was ok. Other cuts were tasty. Spicy cold tofu was very good. Crispy chicken was moist. S’mores for dessert was just enough to satisfy sweet tooth. Service was as good. Atmosphere was quiet so you can carry a conversation and they do a good job with social distancing.

n
vipnikki
Houston
10 reviews
Dined on January 28, 2021
Overall5food4service5ambience5

Great service by our server for a late lunch and earning reward at Gyu!

OT
vipOpenTable Diner
Miami
1 review
Dined on January 18, 2021
Overall3food4service4ambience4

Unfortunately a few items of the menu weren’t available. (Tuna volcano, ramen bowl)

OT
OpenTable Diner
1 review
Dined on January 17, 2021
Overall1food2service1ambience1

terrible service and terrible drinks didn’t have any clean glasses or forks. Wouldn’t recommend or return. Took forever for our food to come out too.

OT
OpenTable Diner
1 review
Dined on January 15, 2021
Overall5food5service5ambience5

The gentleman who served us was very patient and attentive.

OT
OpenTable Diner
1 review
Dined on January 11, 2021
Overall3food4service3ambience5

It took more than an hour to get our proteins. Not sure what the hold up was, considering it’s raw meat. Salad and soup for the lunch combos came out VERY slowly. Restaurant was empty and customers around us who came after us got their food much sooner. Our waiter was nearing the end of his shift so it seemed like we were overlooked. The Midtown location is much better, both in service and quality of food.

A
Alygirlsmom
Houston
3 reviews
Dined on January 9, 2021
Overall4food4service3ambience3

Overall our experience was good. We waited for about 12 minutes before we were greeted for water or drinks. Food was prompt once it got started, but our server didn't come back and check on us much. We actually had to ask for a second drink from another server and it took about another 10 minutes before we received it.

OT
OpenTable Diner
Houston
4 reviews
Dined on January 9, 2021
Overall4food4service3ambience3

New to this concept, but the waiter was helpful.
We liked the presentation and cooking some our own food at the table.
The food was good, experience was fun, and price was great !

OT
OpenTable Diner
Houston
2 reviews
Dined on January 3, 2021
Overall5food5service5ambience5

Great food & service!

OT
OpenTable Diner
Monterrey
3 reviews
Dined on December 31, 2020
Overall5food5service5ambience5

Excellent at social distance. Good food and great service

g
vipgourmay
Houston
407 reviews
Dined on December 28, 2020
Overall3food3service2ambience2

Gyu-Kaku is a bit of a strange place. During the week, there is no host or hostess on duty and it's hit or miss as the waiters have the seating duty. You can end up waiting a long time to be seated, as we did. Despite being relatively new, the tables all look pretty old and marred. The service was very slow and inattentive, and the food was only OK versus other Japanese hibachi-style places we've been to. There were not a lot of people in the place, so not quite sure what their kitchen problems and service problems arise from, but the place is pretty marginal. We had tried to go here once before, but were told we couldn't get in without reservations, so people must be attracted to its unique dining format, rather than anything else.

JP
JanP
Houston
4 reviews
Dined on December 16, 2020
Overall4food5service3ambience3

We have been to this place many times. They follow the COVID19 rules very strict (which is good). The first time we didn't get a nice table though (we like the booth style). Food was outstanding, our server was in training, so not all steps went too well, but no complaints lol

BS
BSB777
Sacramento
15 reviews
Dined on December 16, 2020
Overall5food5service5ambience5

First time here. Went with friend. Really impressed with everything across the board. Will bring family here to try soon.

OT
OpenTable Diner
1 review
Dined on November 18, 2020
Overall5food5service5ambience5

Our server Steven was great. Drinks and the food was perfect. I took my husband for the 1st time and he really liked it and we will be going back.

OT
OpenTable Diner
Houston
1 review
Dined on November 7, 2020
Overall5food5service4ambience4

It’s was a good experience and food was delicious .

OT
OpenTable Diner
Houston
1 review
Dined on October 11, 2020
Overall5food5service5ambience5

Had an amazing time, the hostess/waitress/server did an awesome job.

OT
OpenTable Diner
1 review
Dined on October 2, 2020
Overall5food5service3ambience5

We really enjoyed our time here that we canceled our reservation for another restaurant and will come here instead. The only thing I was sad about was that I had ordered the crepe cake with our order early on and wasn’t told until we were about to pay that they hadn’t defrosted them and there for we couldn’t have it and took it off our bill for us. Stephen was our waiter and they were absolutely amazing! Thank you again

OT
OpenTable Diner
1 review
Dined on September 27, 2020
Overall5food5service5ambience5

Great experience. The restaurant was following social distancing rules and occupancy standards. All the employees were wearing masks. The food was amazing.

C
Cyrano2019
Houston
9 reviews
Dined on September 5, 2020
Overall3food4service3ambience3

I really enjoy the menu here and I’ve visited the Memorial location a couple of times and they seem to have a better handle on service. It’s challenging operating under Covid restrictions and it’s up to the restaurants to make the experience as enjoyable and normalized as possible. When I visit again, and I will, it’ll be the Memorial location over the Willowbrook one.

OT
OpenTable Diner
Houston
1 review
Dined on August 23, 2020
Overall5food5service5ambience5

The food was delicious, and the server was attentive.

VB
VanessaB
Houston
2 reviews
Dined on August 10, 2020
Overall2food4service1ambience1

We sat near the kitchen and consistently heard an employee berate other employees for not doing their job correctly and calling them useless. Not a great visit for first timers, they just handed us the food and pretty much had us figure all the cooking times out for ourselves. We didnt know what we were eating, we just knew it was meat. It was good but im sure there are other places with better customer service and work ethics. Will not be returning.

OT
OpenTable Diner
Oklahoma City
1 review
Dined on August 7, 2020
Overall5food5service5ambience5

Good food. Good service

P
Paola
1 review
Dined on July 22, 2020
Overall5food5service5ambience5

Food is very good and and different, love going there!

DM
DeborahM
1 review
Dined on May 16, 2020
Overall5food5service5ambience5

The food is delicious. The atmosphere is fun. My kids love this place!
It's great for families or a date night!

k
vipkachst
Houston
46 reviews
Dined on May 12, 2020
Overall1food3service1ambience3

First of all it was not clear that you need to arrive and have a mask per the notice on their door. We arrived and we were told we needed a mask to enter, mind you we were not offered a mask after being told this. I went back to my car and looked for one and I was now under 5 minutes from my booking time. I went back up knocked on the door and no one would open it. Went back to my car and tried to call and no one would pick up the phone. Made another attempt and then the same person answered and I told him I’m under five min now from my reservation and asked why is this not advised at the time of reservation? Then he says ‘oh we can you a mask’- okay, could he not have done this to begin with instead of creating unnecessary chaos? The note they posted did not say that and we were not told this which caused the chaos. Then we’re told to come in but we don’t have to wear it at the table, just in common areas (waiting for a table, walking to the table or bathroom). What a complete nightmare this was.

After being seated and we ordered, we get part of our order and time goes by and none of the meat we ordered comes out. We’re thinking this simply cannot be difficult, this is RAW meat on a dish why do we not have it? We asked three times before they would bring the ordered meats out and after we ate the beef bimibap bowl. So we had to order another bowl as by the time the meats came there was no rice. The Asian server kept running through the dining room back and forth- literally he was running. It was just unprofessional from start to finish and the workers seemed clueless and flustered.

I suggest whoever the restaurant manager is to hire some help and BE CLEAR on expectations of mask usage. Sadly a disappointing experience.

AM
AMANDAH
San Francisco
1 review
Dined on March 7, 2020
Overall5food5service5ambience5

You should get the meat lover's it was delicious

EJ
ElizabethJ
Houston
7 reviews
Dined on March 1, 2020
Overall2food4service2ambience3

I had reservations and had to wait, while people who did not have reservations were seated before me. I was appalled and it made a restaurant that I've been to many a times (different location) a bad experience!

OT
OpenTable Diner
1 review
Dined on February 22, 2020
Overall4food5service4ambience4

Great food and great cooking experience. We definitely got our money’s worth.

J
Jazz
Houston
1 review
Dined on February 15, 2020
Overall5food5service5ambience5

Great Service and great food!! Loved everything!! Will go back

OT
OpenTable Diner
Houston
1 review
Dined on February 14, 2020
Overall2food1service2ambience3

The limited valentines menu was not worth the price I got combination A. No where did they say that it was a limited menu while making reservations I complained to management that I wanted the À la carte menu and that I was not aware that they had a limited menu ahe said they couldn't do anything that the system automatically changes then after u ordered their valentine's menu they bring me the À la carte menu and said I unlocked it and that now I can order from the regular menu after I had a $100 tab that was by far the most unprofessional experience in a restaurant. The portions were extremely small the filet mignon was literally cut in 2cm chunks that were almost falling thru the grill one of the other meats was so thin it melted into the grill. I didn't complain because I wanted to enjoy my evening and not be negative but I won't be going back again.

AG
vipAlbertG
Houston
2 reviews
Dined on February 2, 2020
Overall5food5service5ambience5

Celine our waitress was very attentive. She went above and beyond with her service. We will definitely come back.

g
guesttreat
Houston
4 reviews
Dined on January 29, 2020
Overall5food5service5ambience5

Waiter service was excellent and efficient in checking all of the group's needs.
Meat selections are good.

OT
OpenTable Diner
1 review
Dined on January 23, 2020
Overall5food5service5ambience5

It was my birthday dinner. Enjoyed every bit of this place

JL
JoeL
Houston
1 review
Dined on January 18, 2020
Overall4food5service4ambience4

Everything was great, staff was friendly and nice. Only issue was we made a reservation and it was not ready when we go there about a 15 min wait and I felt they rushed cleaning the table and might have missed a few spots, not a deal breakers as the food and staff made up for it

OT
OpenTable Diner
Houston
1 review
Dined on January 18, 2020
Overall5food5service5ambience5

First time dining and it was great!

JL
vipJasmineL
Houston
19 reviews
Dined on January 15, 2020
Overall5food5service5ambience4

Good food and grest drinks

MN
vipMarioN
Houston
28 reviews
Dined on January 14, 2020
Overall5food5service5ambience5

Great lunch prices

OT
OpenTable Diner
Austin
4 reviews
Dined on January 3, 2020
Overall4food4service5ambience5

My dad ordered the meat lovers and most of his meats were mostly fat not even meat itself. Other than that, everything was great

FAQs

You can order delivery directly from Gyu-Kaku - Willowbrook, TX using the Order Online button. Gyu-Kaku - Willowbrook, TX also offers delivery in partnership with Uber Eats. Gyu-Kaku - Willowbrook, TX also offers takeout which you can order by calling the restaurant at (832) 688-8395.

Gyu-Kaku - Willowbrook, TX is rated 4.5 stars by 126 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.