Signatures Restaurant

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1. NL

   NLY39739

   New York Area

   1 review

   3.0

   1 review

   Dined on April 16, 2022

   overall3food4service3ambience3

   there were some strange (or maybe inconsistent) things that I noticed such as: 1. A rack of lamb that was only for display but it was placed right next to beef wellington 2. Guests are not allowed to pick up food themselves but had to wait for the staff to help, it created a huge backlog in an already narrow aisle. Because of the crowd, some guests were able to pick up food themselves from the buffet without the staff knowing/seeing. 3. Upon being seated, nothing was on the table. Had to flag a couple of times until a waiter saw us and realized that the table was empty, no cutleries, no table matt. Asked the poor waiter who looked so stressed out about the BCA promo, he did not know anything about it. He had to ask other waiters/waitresses. 4. the rotisserie and meat section was also weird. it was manned by two chefs. one for beef wellington and one was for the roast meat/tomahawk. the roast meat chef left the station. the beef wellington chef just did not do anything until the roast meat chef returned, seemed unwilling to cover for the roast meat chef to carve the roast meat even though guests were lining up. all in all, food taste good, buffet spread/choice is good, but service, ambiance, and just general atmosphere due to inconsistencies left us feeling it was a bland/mediocre/so-so experience.

   Signatures RestaurantResponded on May 4, 2022Dear NLY39739, Thanks for taking time to share your experience with us. I feel your frustration about the inconsistency of our service which is not what we being training to do. I can guarantee that we will go back to basis and make sure all our associates will be professionally trained to ensure the best service we could provide. I hope you will give another opportunity, please feel free to call me prior your arrival i would love to meet you and welcome Mauro Bellodi - EAM i/c FB

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2. J

   Justgotpranked

   1 review

   2.0

   1 review

   Dined on April 15, 2022

   overall2food1service4ambience4

   Obviously i’m not going back to this place. They dont serve anything that match with the price. Seriously, its friday night dinner and where is the seafood, where is the sushi, where is the spaghetti, where is something made from beef other than chicken, where is the so-called legendary bubur ayam HI! Anyway, If you looking for decent food, this place is not the right place. If you looking for 5 star hotel restaurant experience, there’s many other places to go and better (like the cafe or satoo or even sailendra) Thanks for the prank, the advertise too good, so that kinda upset me alot when i found out the reality.

   Signatures RestaurantResponded on April 23, 2022Dear Justgotpranked, thanks for taking the time to write your experience. Certainly there was some gaps between your expectations and our delivery and i really do apologize for such inconvenience and frustrations caused. I would like to be in touch with you personally and talk about further actions we will take about offerings and how will improve our service. Will be my pleasure to invite you right after the festivities Please contact me directly at 02123583800 ext 3501 Mauro Bellodi - EAM-FB

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3. MA

   MuhammadA

   1 review

   4.0

   1 review

   Dined on April 6, 2022

   overall4food4service3ambience4

   It was nice place to eat, the foods were delicious, but only few selections of foods available and too noisy

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4. HN

   HelenaNt

   1 review

   5.0

   1 review

   Dined on April 2, 2022

   overall5food5service5ambience5

   Lovely ambience, delicious food. I came here to celebrate my partner's bday and we are satisfied with the service. Surely will back again in the future.

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5. N

   Next

   Indonesia

   1 review

   5.0

   1 review

   Dined on March 8, 2022

   overall5food5service5ambience4

   Makanan nya enak dengan Pelayanan yang ramah dan profesional.

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6. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined on February 6, 2022

   overall4food4service4ambience2

   Service very good, food are excellent, ambiance very quite, thanks everyone to make a lovely dinner.

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7. A

   Aldo

   1 review

   3.0

   1 review

   Dined on January 15, 2022

   overall3food3service2ambience2

   Consider harga net per orangnya hampir Rp750.000, tempat ini tidak sebagus itu. Makanannya so so dan pilihan makanannya ga gitu banyak. Servicenya soooo bad, baik dr quality of servicenya dan juga quantity — sedikit banget servernya. Cari tempat lain aja guys.

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8. F

   Feyotd

   1 review

   3.0

   1 review

   Dined on January 8, 2022

   overall3food3service4ambience3

   Dengan harga yg charge oleh Signature, variasi makanan kurang terutama makanan seafood dan makanan penutup jika dibanding hotel bintang 5 lain di Jakarta. Utk service very good, pelayanannya ramah dan membantu.

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9. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined on December 12, 2021

   overall2food2service2ambience3

   There were 2 big groups - one Christmas party and a birthday party when we arrived. Groups were in fancy dress and a stage was even erected. We were placed at the corner with these 2 loud groups. We felt like guests in these parties! Our wedding anniversary lunch was a disappointment with no attempt to wish us quietly whatsover. It was just LOUD, food was pathetic. Cold, unappealing and crowd control at the buffet was not good. No social distancing and guests were seen helping themselves to the food when no staff was around to serve at the buffet stands. Most of the time, we were looking around, asking for food and even ignored by staff who were busy preparing food and had to be in and out. Obviously, the restaurant was understaffed that day. I bet safely protocol was not followed that day. Expensive but disappointing experience on our special day.

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10. YL

    YulianaL

    1 review

    5.0

    1 review

    Dined on November 7, 2021

    overall5food4service5ambience5

    i love the service, i can tell people that working there is very love their job. for the food is just alright, nothing special

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11. CS

    ChristopherS

    Indonesia

    1 review

    5.0

    1 review

    Dined on April 3, 2021

    overall5food5service5ambience5

    Very good service especially from Sally Would recommend

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12. DL

    DediL

    1 review

    3.0

    1 review

    Dined on February 20, 2021

    overall3food3service5ambience3

    This is the second time I have eaten there, this time the food menu is incomplete and lacks many variations (for example no shellfish, sasihimi) for cakes and cakes is quite satisfying

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13. S

    Sasha27

    1 review

    3.0

    1 review

    Dined on January 1, 2021

    overall3food4service4ambience3

    food is good and the waiters are nice and attentive but what worried me most is the management policy on the crowds. in my opinion the restaurant was too crowded during this pandemic. next time i step into a restaurant as crowded as Signature, i will run away immediately. now I'm closely watching my health and praying hard that i wont get any virus infection by dining out in here.

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