Sugar Factory American Brasserie Restaurant

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1. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food4service5ambience3

   Server was awesome (Thank you, Luther). I had a bad experience with the smokey drink, but food was great. I guess it was cleaning time and I couldn’t hear my friend over the vacuum and music combined. It was an okay experience.

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2. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food4service5ambience5

   First time visit for family and we enjoyed the experience.

   Report
3. LW

   LynetteW

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food2service2ambience3

   I liked my Experience at the Sugar Factory. That was my first time. Great Experience!

   Report
4. HB

   HarleyB

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food3service5ambience5

   Wonderful server! Great fun place to celebrate a birthday!

   Report
5. RG

   RickyG

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food3service4ambience4

   We arrived early for our breakfast reservation and were seated right away. Hostess and waiter were extremely friendly and courteous. Ordered the Sugar Factory omelette and it good and a good value for the price.

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6. JS

   JatayaS

   1 review

   3.0

   1 review

   Dined 6 days ago

   overall3food3service2ambience2

   Great scenery, but our waited seemed to be in a rush. Told him multiple times it was my daughter birthday and could they sing it never happened

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7. SD

   SeanD

   1 review

   1.0

   1 review

   Dined on May 9, 2022

   overall1food1service1ambience1

   First of all I had made a reservation for 6:30pm. We were hungry earlier so we saw the restaurant was empty at 5:15 so we asked if we could be taken earlier. We were told that they only had one waitress for the entire restaurant and they had just seated two tables. When we arrived back we were seated. We waited over 15 minutes without even taking our drink order. After 15 minutes my wife went to the front and told the hostess that we had noticed other patrons who were seated after us already had their drinks order taken. After another 3 minutes the waitress came over and apologized and asked if we waited long , so we told her at least over 15 minutes. By this time we already knew what we wanted to eat so we asked if we could place our orders. The waitress agreed and took our orders. My wife got the hamburger which was supposed to come with waffle fries but it came with regular fries. Same for my steak sandwich it was supposed to come with waffle fries but it came with regular fries. We also got plantains which were very good. I ordered a side of onion rings which were barely cooked. After being done with our food which was subpar at best we asked for our check, after receiving our check it took another ten minutes for the waitress to take our credit card and return it to us. My wife and I were very disappointed as the food and service we received we could have gotten at the hamburger place located in the casino.

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8. RB

   RobertB

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined on May 9, 2022

   overall5food5service4ambience4

   It was good ! We will go back again and this was not our first time either !

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9. OT

   OpenTable Diner

   Philadelphia

   1 review

   1.0

   1 review

   Dined on May 6, 2022

   overall1food1service1ambience1

   Experience was horrible. Clearly not training people to serve properly. Saw waiter twice in one hour food took longer than an hour, food was cold, rather bland. Filet was very thin. This is a one and done.

   Report
10. MW

    MikeW

    1 review

    5.0

    1 review

    Dined on May 6, 2022

    overall5food5service5ambience5

    Food and drinks are great at the Sugar Factory. Love the celebration when there is a birthday celebration. Portions are good and desserts are great

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11. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 6, 2022

    overall5food5service5ambience5

    Cumpleañeros de mis nietos

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12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 3, 2022

    overall5food5service5ambience5

    It was a Great experience. First time and the server was amazing

    Report
13. SW

    ShanaW

    1 review

    3.0

    1 review

    Dined on May 2, 2022

    overall3food3service2ambience4

    Was there celebrating my son's 9th birthday. The waitress was aware. I also purchased his dessert. It would have been nice for her to bring the dessert with a candle. He reminded me that no one sung happy birthday to him last night. That was sad and crushing as a mother. I was pre-occupied because of a huge issue with other desserts and the chef was not accommodating. One of my children has a dairy allergy to "non-cooked" milk. Hence, she cannot have ice cream. She wanted the cookie skillet with ice cream on the side. The waitress said the chef refused. I asked him to come out. He did and said he could not present it that way and that was against the rules. We then had a back and forth discussion for over 5 minutes. It appeared they would prefer my child to have an allergic reaction than to put the ice cream on the side. While he eventually caved, it was very off putting and tainted the entire birthday dinner for my son. As I mentioned, we did not even sing happy birthday after that, nor was the waitress thoughtful enough to add a candle. For the amount you pay for what I deem as "bar food", the expectation should be higher. We could have taken our kids to an expensive steakhouse, spent less, and had more thoughtful experience. Paying 5 star prices for a McDonald's experience! Even Applebee's would have done better all around.

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14. MG

    MichelleG

    1 review

    3.0

    1 review

    Dined on April 30, 2022

    overall3food4service2ambience4

    The food was delicious. Its in the casino so it was nice to be able to gamble right after. The waitress could have been better.

    Report
15. FG

    FoodieGirlSer

    New York Area

    1 review

    5.0

    1 review

    Dined on April 30, 2022

    overall5food4service5ambience4

    Was really fun and server was great. Not in love with it being connected to the casino but it’s understandable and the price is justified by good, fun food and the experience. Anyone who thought the price was too much must’ve gotten lost on the way to Friendly’s lol Perfect for birthdays (havent seen anyyyyy restaurants do it the way Sugar Factory does) or excursions with friends.

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16. OT

    OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on April 30, 2022

    overall4food4service3ambience4

    Fun atmosphere and good food.

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17. MK

    MelissaK

    Baltimore

    4 reviews

    5.0

    4 reviews

    Dined on April 29, 2022

    overall5food5service5ambience5

    We had the BEST time! Mehmet was a great waiter! Food and Drinks were Fantastic! Can’t wait to go back! So much Fun!

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18. RS

    RobertS

    Philadelphia

    2 reviews

    4.0

    2 reviews

    Dined on April 25, 2022

    overall4food4service4ambience5

    Everything was very good for us, except the wait staff appear to be overworked. There was only one waiter that I could see trying to cover the whole dining area. Nevertheless, he did a good job for us.

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19. SC

    ShirleyC

    Baltimore

    6 reviews

    vip
    5.0

    6 reviews

    Dined on April 24, 2022

    overall5food5service5ambience4

    Our Server Luther Was on point excellent, Courteous, all our food came out hot, he was very :-) and considerate. Made our experience are very good again. Let Luther know we were both very satisfied with him.

    Report
20. MM

    MargaretM

    1 review

    5.0

    1 review

    Dined on April 24, 2022

    overall5food5service5ambience5

    Every time I eat at the Sugar Factory in Dover, Delaware, it is delightful. From the amazing manager, Annicerys, who is always so welcoming and professional down to the various hostesses and servers, it is an fun, enjoyable and delicious experience! It is great watching the staff dance to music celebrating customer's birthdays and the food and drink are always consistently very good,

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21. CF

    CynthiaF

    1 review

    4.0

    1 review

    Dined on April 24, 2022

    overall4food4service3ambience4

    5 people and I didn't realize a tip was included. I know I should have looked at the check closer but we waited so long for our check, I just gave my card to the server while he was at the table. A $45 dollar tip on $100 check and he never even came back to let me know of my mistake.

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22. j

    jeanettes

    New York Area

    1 review

    5.0

    1 review

    Dined on April 24, 2022

    overall5food5service5ambience5

    had a wonderful time waitress was very nice.. food was awesome

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23. j

    jerryd

    1 review

    3.0

    1 review

    Dined on April 23, 2022

    overall3food4service3ambience2

    The food was really good but I was not happy to have napkins under the table that were from previous customers. Also a comment from a 15 year old in my party that the floor certainly could have been swept was really an eye opener. More attention should be made to these issues.

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24. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    4.0

    2 reviews

    Dined on April 23, 2022

    overall4food3service4ambience5

    Fun and fantastic- except had to wait super long time for the birthday celebration

    Report
25. LT

    LaTishaS

    1 review

    3.0

    1 review

    Dined on April 22, 2022

    overall3food3service4ambience4

    Music was to loud for us to hear server hollering our order in was horrible. Very Expensive

    Report
26. PN

    PleaseNoName

    Washington DC

    8 reviews

    vip
    1.0

    8 reviews

    Dined on April 22, 2022

    overall1food1service4ambience1

    Food is not good quality or good value for your money. This place is dirty, loud, and bright. The servers are efficient but the cooks need a few lessons in preparing food.

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27. OT

    OpenTable Diner

    Orange County

    1 review

    5.0

    1 review

    Dined on April 19, 2022

    overall5food5service5ambience5

    We went for our daughter’s birthday.

    Report
28. OT

    OpenTable Diner

    Philadelphia

    1 review

    2.0

    1 review

    Dined on April 17, 2022

    overall2food4service4ambience3

    The overall menu was VERY limited. We had an 11:00 reservation and once we were seated, the server informed us that the full menu would not be available until 2:00pm. Also we were informed that no smoothies, Aqua fresco or specialty coffee drinks were available as well. In addition when I attempted to use the restroom, it was closed and I had to leave the restaurant to find a bathroom in the casino. One of the most disappointing experiences we have had at any Sugar Factory.

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29. N

    Nikole

    Philadelphia

    1 review

    4.0

    1 review

    Dined on April 16, 2022

    overall4food3service3ambience4

    We had a short wait to be seated although we had a reservation. The food was just okay. We weren’t given silverware or napkins. We had to ask for both from different waiters because our actual waiter went MIA until it was time to pick up the check. The drinks were good and the ambiance is fun!

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30. KC

    KristinaC

    1 review

    2.0

    1 review

    Dined on April 16, 2022

    overall2food2service2ambience3

    Hamburger came out cold, the waffle it was on was very dry- overall not a good meal. The milkshakes were good but super expensive.

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31. DC

    DavidC

    1 review

    1.0

    1 review

    Dined on April 15, 2022

    overall1food1service2ambience3

    The milkshake are amazing. The food is horrible. Salads are warm and over dressed. The burgers were under seasoned, under cooked and bun was soggy. The noise level is so loud that you can’t even have a conversation.

    Report
32. J

    Judy

    1 review

    2.0

    1 review

    Dined on April 14, 2022

    overall2food2service2ambience3

    We were promptly seated at our reservation time and gave the witer our order. The restaurant was about one third full, not very busy. Our food took more than 30 minutes to get to the table (hamburger and chicken sandwich) by which time we had consumed nearly half of the milkshakes we had ordered which had arrived shortly after we had placed our order. The milkshakes were showy but not worth the price. My partner liked his chicken but my hamburger was ice cold and flavor wise was ok, but again not nearly worth the price. While we waited for the food there were two birthdays - a child (prerequisite singing of Happy Birthday) and an adult - earsplitting music to which the wait staff "danced". Some spectacular Instagram worthy drinks served near us which I have to say would be the only reason I would tell anyone to go to this restaurant. Otherwise not worth the hype!

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33. CL

    CandiceL

    Baltimore

    1 review

    5.0

    1 review

    Dined on April 12, 2022

    overall5food5service5ambience5

    The food, fun, atmosphere and service was wonderful. Great people work there.

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34. TD

    TerryD

    1 review

    3.0

    1 review

    Dined on April 10, 2022

    overall3food2service1ambience2

    no utensils on the table, fries came out cold and limp, when got utensils they were dirty and there napkin was covered in food.

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35. QJ

    QuinetteJ

    1 review

    5.0

    1 review

    Dined on April 9, 2022

    overall5food5service5ambience5

    I was totally satisfied, I sat down as soon as I arrived. My daughter's milk shakes came out right away and the food came out fast. I have no complaints what so ever. I love the energy and my server was EVERYTHING. I would definitely go back.

    Report
36. M

    Mama

    1 review

    5.0

    1 review

    Dined on April 9, 2022

    overall5food5service5ambience5

    Great experience for my 14 year olds birthday lunch

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37. JC

    JamesC

    1 review

    1.0

    1 review

    Dined on April 8, 2022

    overall1food1service1ambience1

    We ordered a app and entrees as soon as he took our drink order. Half hour went by and no drinks. We finally found our waiter and asked for our drinks. A hour went by and we still did not receive our app. A couple of tables that came in twenty minutes behind us already got there entrees. At that point we went to the hostess and said we were leaving. It was very hard to track down our waiter to see what was going on. It was our first visit and will probably never go back or recommend to family and friends.

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38. MP

    MichaelP

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on April 8, 2022

    overall5food5service5ambience5

    Excellent good and service

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39. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    4.0

    2 reviews

    Dined on April 8, 2022

    overall4food3service3ambience4

    Wasn’t so impressed with the burger and the specialty cocktail had a burnt flavor to it. Not sure if it was just an off day for the restaurant so I’ll definitely give it another try.

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40. SC

    ShirleyC

    Baltimore

    7 reviews

    vip
    4.0

    7 reviews

    Dined on April 7, 2022

    overall4food4service5ambience4

    Our server Savannah is absolutely wonderful. Hope she stays with your company. She’s very attentive, considerate and always has a smile on her face

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