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This restaurant now offers Takeout

This restaurant now offers Takeout

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Sugar Factory American Brasserie - Theatre Box

3.4
3.4
2331 Reviews
$31 to $50
American

Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. We now have locations in some of the world’s most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami, Dubai, Orlando and Manila. Iconic superstars including Kylie Jenner, Kendall Jenner, Britney Spears, Drake, Nicole Scherzinger, Kim Kardashian, Eva Longoria and Rupert Grint are just a few of the celebrities who have either endorsed or have been spotted with the sparkly lollipops. Sugar Factory’s loyal celebrity following has received widespread media attention from People Magazine, the Daily Mail, US Weekly, Entertainment Tonight, Extra and more.

Make a reservation

2 people

June 2022
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Booked 49 times today

Order delivery or takeout

Takeout from OpenTableNew

Accepting orders for today at 12:00 PM

Start takeout order

Delivery

  • Logo image for Uber Eats
Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American

  • Hours of operation

    Lunch Daily 12:00 pm–4:45 pm Dinner Mon–Thu, Sun 5:00 pm–10:00 pm Fri, Sat 5:00 pm–11:00 pm

  • Phone number

    (619) 814-2225

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Business Casual

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

  • Private party contact

    our Events Department: (877) 915-3903

  • Neighborhood

    Downtown / Gaslamp

  • Parking details

    Street Parking

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Indoor Fireplace, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Takeout, Wheelchair Access, Wine

Offers

  • Happy Hour

    Multiple dates available
    Mon - Fri - 12:00 PM - 4:00 PM
    50% off all alcoholic drinks ( Beer, wine, cocktails, liquor ) 50% off appetizers (excluding the sampler and rainbow sliders)

Popular dishes

What 2,331 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.4
3.4 based on recent ratings
  • 3.4Food
  • 3.4Service
  • 3.6Ambience
  • 3Value

NoiseModerate

Sort by

Filters

  1. LA

    LisaA

    Los Angeles

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    Came here to end off a weekend celebration of my kids bday and it was a great choice. The food was amazing and service was great!

  2. JC

    JenniferC

    San Diego

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food3service5ambience5

    movie at theatre box started 25 minutes late and service never came to get my order during the movie, service light was on for almost and hour and a half

  3. BS

    BarryS

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service1ambience1

    For my son’s birthday they somehow that day decided to stop serving the rainbow sliders that we came there for. Very expensive. The whole building looks empty and unkept. The candy store is completely empty. The bar tender at the theatre wouldn’t serve drinks. He said you have to order in the theater. 2.5 hour movie not one person came into the theatre to serve us. It used to be a fun experience but I think the sugar factory is on its way out. I mean it’s pretty bad. You’ll see what I’m saying as soon as you get there. I think even the staff would agree with this review. I recommend not going. I won’t be back. There’s better theaters to go to now.

  4. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined 6 days ago

    overall5food5service4ambience5

    It is a great place to celebrate birthdays

  5. OT

    OpenTable Diner

    New Orleans

    4 reviews

    5.0

    4 reviews

    Dined 7 days ago

    overall5food5service5ambience5

    So much fun and awesome waiter

  6. OT

    OpenTable Diner

    San Diego

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food4service1ambience3

    Service wasn’t good. Asked for water and took 30 min to get

  7. M

    Mari41

    Los Angeles

    2 reviews

    2.0

    2 reviews

    Dined 7 days ago

    overall2food4service5ambience2

    I would have loved to share the same ambiance as the location in Chicago out here in San Diego. It’s missing an uplift and it needs the wow effect as you come in to this location. It was very disappointing but the waiter was amazing !!! I guess it depends on the owner.

  8. c

    crisv

    1 review

    1.0

    1 review

    Dined on June 17, 2022

    overall1food1service1ambience1

    Made reservations just to get there and find out it’s not even currently open. Not sure why they let me even make reservations.

  9. OT

    OpenTable Diner

    San Diego

    1 review

    5.0

    1 review

    Dined on June 17, 2022

    overall5food5service5ambience5

    Very pricey. But nice group gathering place.

  10. OT

    OpenTable Diner

    Cleveland

    3 reviews

    2.0

    3 reviews

    Dined on June 16, 2022

    overall2food1service5ambience2

    Service was amazing! Food was just ehhhh. I wasn’t a fan of the ambiance. They have tvs that show pictures of the kardashians on repeat.

  11. s

    seanb

    San Francisco

    1 review

    5.0

    1 review

    Dined on June 15, 2022

    overall5food5service5ambience5

    Awesome!!!!!! Loved it!! Wife’s birthday was so special!

  12. CC

    ChrisC

    San Diego

    3 reviews

    2.0

    3 reviews

    Dined on June 15, 2022

    overall2food2service1ambience2

    This place blows - all flash and no substance or quality. Will not be back, even if I’m dragged.

  13. J

    Jennifer

    San Diego

    2 reviews

    1.0

    2 reviews

    Dined on June 14, 2022

    overall1food1service1ambience2

    What a terrible place! If you are going to be out of certain items you should be prepared to offer suggestions on how to make up for that…which they didn’t. Simply said, nope, nothing we can do! There’s always something you can do to make a customer happy. We walked out because of the way it was handled and the attitude that came with.

  14. OT

    OpenTable Diner

    Austin

    4 reviews

    4.0

    4 reviews

    Dined on June 13, 2022

    overall4food3service5ambience5

    I took my two nephews for the first time. They completely loved it. However for the three of us the price was $235. Remind you I only had one alcoholic drink. I’ve been to five star restaurants and paid less than $150.

  15. OT

    OpenTable Diner

    San Diego

    1 review

    5.0

    1 review

    Dined on June 12, 2022

    overall5food5service5ambience5

    It was amazing! Thank you Sugar Factory!!

  16. OT

    OpenTable Diner

    Unspecified

    1 review

    1.0

    1 review

    Dined on June 12, 2022

    overall1food1service1ambience2

    The waitresses are extremely rude and the manager with the ponytail was even worse. He argued with me so much so that another customer ended up asking if I was okay and if the service was bad. Honestly the staff made the experience horrible for us which was disappointing because this was my first time in San Diego and I was looking forward to eating here.

  17. SS

    ShaneeS

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on June 12, 2022

    overall5food5service5ambience5

    Great place to take the family. Food was great, quick service, atmosphere was awesome. Will definitely be back

  18. IM

    IsaacM

    1 review

    5.0

    1 review

    Dined on June 11, 2022

    overall5food5service5ambience5

    First time visiting, it is very colorful place, made my kids happy!

  19. DS

    DanaS

    Las Vegas

    1 review

    3.0

    1 review

    Dined on June 11, 2022

    overall3food3service4ambience2

    We had made a reservation for 6 outside at 10:00 am on Saturday June 11. We got there at 9:53 and it looked like it was shut down. No sign on door at all. Walked around the sides of the building because I thought maybe there was another entrance. A little after 10 here come 2 employees, they said they weren’t open yet. Manager came out at 10:20 and said corporate changed hours and menu but never told open table. They would try and hurry if we could give them 15 more minutes. There were 3 booths outside pushed completely together and a rope pushed in front of them. I said something about making the reservation for outside and they looked surprised but we said we would sit inside for easiness for them. Was so cold! Anyways they gave us free drinks for the wait, which was a nice gesture. I had eggs Benedict and had two big shells (about dime size) in there. Just never said anything because they already gave us free drinks. Store is closed due to construction, which was a bummer for kids. Not worth the trip or money. Over $200 for 4 breakfast meals and an appetizer and two shakes, before tip.

  20. SR

    SylviaR

    San Diego

    11 reviews

    2.0

    11 reviews

    Dined on June 8, 2022

    overall2food2service1ambience3

    Really bad service and food was subpar. Maybe they are understaffed but this place is expensive so good service is expected.

  21. AR

    AmyR

    San Diego

    1 review

    3.0

    1 review

    Dined on June 8, 2022

    overall3food3service2ambience4

    This was our first visit to Sugar Factory. We were celebrating our twins' birthday and their promotion from elementary school. The desserts were really fun. The other food was fine but not anything special. Our server wasn't very friendly or cheerful, and that was a little difficult because we were there to celebrate. The "candy wall" and store that we had heard about had been removed, so we were disappointed. Every item on the menu was VERY EXPENSIVE, which would have been okay if we had had a wonderful time, but we did not. I doubt we would go there again.

  22. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on June 7, 2022

    overall2food3service1ambience1

    Really bad service… like the worst service I have ever experienced. I feel that they are understaffed, the hostess was the bartender. Lol I kid you not. The fact that the tip is automatically added to your bill might add to the bad service. Took our server 15 min to come to our table to get our drink order, another 15 to bring half of the order and another 10 to bring what she forgot. Food came out pretty fast and was ok. Asked for mustard and she brought it out once we had literally finished our food. Points for not forgetting it I guess 😂. This place used to be awesome and has fallen far from what it was.

  23. NW

    NickyW

    Las Vegas

    4 reviews

    4.0

    4 reviews

    Dined on June 7, 2022

    overall4food3service4ambience4

    Other than the artichoke spinach dip being cold and disgusting the experience was fine

  24. DP

    DeborahP

    1 review

    5.0

    1 review

    Dined on June 6, 2022

    overall5food5service5ambience5

    My compliments to the chef! You really know how to put the wow factor in presentation!

  25. MG

    MarciG

    San Diego

    1 review

    2.0

    1 review

    Dined on June 5, 2022

    overall2food1service1ambience3

    The food was awful for the price. Im pretty sure you just pay for the “experience” and besides a floral wall to take pictures in front of and a couple of cool booths the experience wasn’t great. We waited at the front by the podium for 5 mins before someone graced us with their presence then had to wait yet again for him to find a table. (There were maybe 10 people in the whole place). The 20% mandatory surcharge is insane on top of $100 bill. Not sure what the surcharge is for- maybe to keep the energy on in a place that wasn’t very busy. This is my first and last time for this “experience”.

  26. OT

    OpenTable Diner

    San Francisco

    1 review

    3.0

    1 review

    Dined on June 5, 2022

    overall3food2service3ambience1

    Service was great. Servers and host were on point. Food was decent. The whole experience wasn’t what I had expected given all the hype.

  27. n

    nicolez

    San Diego

    2 reviews

    3.0

    2 reviews

    Dined on June 5, 2022

    overall3food1service3ambience4

    Terrible place ! Overpriced and food was cold and tasted horrible . Ordered a fancy drink that tasted awful !

  28. M

    Muncher

    1 review

    5.0

    1 review

    Dined on June 5, 2022

    overall5food5service5ambience5

    Love the drinks and the food was good my daughter loved her strawberry milkshake

  29. OT

    OpenTable Diner

    Las Vegas

    2 reviews

    2.0

    2 reviews

    Dined on June 5, 2022

    overall2food2service2ambience3

    Tried giving this place a second chance. Still same not so good service and overpriced with plastic glasses.

  30. BR

    BRIANH

    1 review

    5.0

    1 review

    Dined on June 5, 2022

    overall5food4service5ambience5

    The staff made my daughter's 16th birthday party very special. Thank you for the excellent service.

  31. OT

    OpenTable Diner

    San Diego

    2 reviews

    5.0

    2 reviews

    Dined on June 4, 2022

    overall5food5service5ambience5

    Loved it! It was perfect for a fun treat for kids! That’s what my mom wanted for her bday.. a lunch where the kids could be impressed

  32. AS

    AllieS

    San Diego

    9 reviews

    5.0

    9 reviews

    Dined on June 4, 2022

    overall5food5service5ambience5

    We had the best time. Food was great. Our server Mike was wonderful and went out of his way to make sure we enjoyed your visit. Will return for sure.

  33. A

    Autumn

    1 review

    3.0

    1 review

    Dined on June 4, 2022

    overall3food5service3ambience3

    One of the hostess' had a very sour attitude I noticed, and it was directed at many different people. Not a great first impression and it kind of dampened my hopes for the experience. We had a reservation so we got our seats on time. It did take awhile before someone came to take our order. The food came out quickly and was delicious. Water refill was slow and only received one after waiting with an empty glass for probably 20 mins. I'd ordered a separate dessert to go but when we left the restaurant we forgot our box and leftovers. We ran back after a few minutes but everything had already been trashed. A manager tried to replace the cake but they were completely out by that point. He gave us a substitute and some free movie tickets to make up for the incident. He was by far the best employee that we had any interaction with and saved the night in the end. I'd still come back in the end because the food, while overpriced, is really good.

  34. m

    mark

    New York Area

    9 reviews

    5.0

    9 reviews

    Dined on June 4, 2022

    overall5food5service5ambience5

    This place was a lot of fun it was not only fun with the food we got but it was also fun watching everybody else you have to go to this place don’t let the high prices scare you there’s a lot of food and a lot of value I will go back to this place any second I can

  35. OT

    OpenTable Diner

    San Diego

    1 review

    1.0

    1 review

    Dined on June 3, 2022

    overall1food1service3ambience3

    Food we got was very salty still got charged for it even thought we didnt eat it. Waiting area next to restroom needs renovation looked abandoned .

  36. SS

    SummerS

    San Diego

    1 review

    3.0

    1 review

    Dined on June 2, 2022

    overall3food5service3ambience5

    I’d recommend coming here as a one time experience. It’s pricey but worth the one time experience. The employees were friendly. I rated the service lower because our waiter gave me the wrong drink and the wrong meal. He didn’t write down our order so I’d recommend they write it down. If you’re vacationing in San Diego, I recommend coming here.

  37. DG

    DianaG

    1 review

    3.0

    1 review

    Dined on June 2, 2022

    overall3food2service2ambience4

    The shakes were outstanding but we cannot recommend the food here at all. The Ginger Sesame Chicken salad was bland, the Boom Boom Crispy Onion was mostly raw onion, the burgers were just okay--got the Signature and Waffle Breakfast ones. Only the Fried Macaroni and Cheese pops were a hit. Service was minimal, nothing special.

  38. OT

    OpenTable Diner

    Las Vegas

    2 reviews

    4.0

    2 reviews

    Dined on June 1, 2022

    overall4food5service4ambience4

    Great for wow factors. Very loud n the location. But super friendly wait staff, awesome food, drinks and shakes!

  39. FJ

    FeliciaJ

    1 review

    1.0

    1 review

    Dined on May 30, 2022

    overall1food2service1ambience3

    Made a reservation over a month in advance, sat 30 mins late and literally NO STAFF brought even waters for another 30 mins. The restaurant was not that full. Drinks and cake was delicious, but only half our party stayed because it took so long!! What a shame. Will not be returning, overrated. Unfortunately I’m speaking with others this has also been the experience.

  40. OT

    OpenTable Diner

    San Diego

    1 review

    1.0

    1 review

    Dined on May 30, 2022

    overall1food1service1ambience1

    The food was awful, as was the service and they bake the tip in from the beginning so there’s really no incentive to provide decent service. And the noise level is insane. I would never go back.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace
    • Staff temperature check required

FAQs

Sugar Factory American Brasserie - Theatre Box does offer delivery in partnership with Uber Eats. Sugar Factory American Brasserie - Theatre Box also offers takeout which you can order by calling the restaurant at (619) 814-2225.

Sugar Factory American Brasserie - Theatre Box is rated 3.4 stars by 2331 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

June 2022
Sun
Mon
Tue
Wed
Thu
Fri
Sat
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
7:00 PM


Booked 49 times today

Order delivery or takeout

Takeout from OpenTableNew

Accepting orders for today at 12:00 PM

Start takeout order

Delivery

  • Logo image for Uber Eats
Google Map for Sugar Factory American Brasserie - Theatre Box

701 Fifth Ave. San Diego, CA 92101

Additional information

  • Neighborhood

    Downtown / Gaslamp

  • Hours of operation

    Lunch Daily 12:00 pm–4:45 pm Dinner Mon–Thu, Sun 5:00 pm–10:00 pm Fri, Sat 5:00 pm–11:00 pm

  • Cuisines

    American

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    Street Parking

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Indoor Fireplace, Late Night, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Takeout, Wheelchair Access, Wine

  • Phone number

    (619) 814-2225

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

  • Private party contact

    our Events Department: (877) 915-3903

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