Sugar Factory - Orlando

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1. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined today

   overall1food5service1ambience1

   It was my birthday and the waitress didn’t even acknowledge my birthday the food was good and the drinks was good

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2. OT

   OpenTable Diner

   Orlando

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   My two sisters, my niece and I were celebrating all our birthdays. It was great!

   Report
3. B

   Brendaw

   Orlando

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food4service5ambience2

   Nice place for a one time visit. Very loud and expensive. The restaurant automatically adds a 20% tip.

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4. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food4service4ambience4

   Back to school

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5. OT

   OpenTable Diner

   Orlando

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food3service5ambience5

   My family went there for a birthday celebration and had the best time. Our server Destiny was excellent!

   Report
6. Y

   Yamamas

   1 review

   2.0

   1 review

   Dined 1 day ago

   overall2food1service4ambience3

   The food was super bland and not worth the money. The Mac and cheese tasted like plain noodles and the burger was put together very sloppily. Not worth the outrageous prices.

   Report
7. TL

   TeresaL

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food4service3ambience3

   The food was very good; however, I had ordered as side of asparagus and only received 4 spears. When paying $9 for the side I expected more. The noise level was so loud that we could not hear each other talking at the table

   Report
8. CM

   CourtneyM

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food1service1ambience1

   Horrible food, very loud and uncomfortable atmosphere.

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9. OT

   OpenTable Diner

   Naples

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   We went for my daughter’s 3rd birthday. From the moment we arrived, everyone was really nice and professional. The ambiance was great. The food came out quick despite the restaurant being fully packed with other celebrations. The quality of the food was delicious too. Chicken and waffles were great. Chicken was cooked perfectly, full of flavor and not greasy at all. The waffles were fluffy, flavorful with and without the syrup. Rainbow mini sliders were whimsical and tasty. This experience was made even better by the service staff and our server Jasmin. She made the experience really worth it. She was super friendly and our daughters really enjoyed their experience. The birthday song and sparkler were also a really nice treat. Nice that everyone sang Baby Shark for our daughter. If I find a negative, it would have to be the fact the they’re charging a 20% service charge and then they calculate the tip based on the amount of the service charge. They cheated our waitress out of a better tip which she earned and deserved.

   Report
10. EJ

    EricJPL

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience4

    They provide excellent service, they were only late with the milkshake, but it was because of us ordering within minutes of closing. Thanks to the whole team for the experience. They left some Puerto Ricans satisfied at their 1st anniversary celebration.

    Report
11. A

    Adam

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food2service4ambience1

    Waited 40 min after our reservation time to sit and that was after complaining. The music was awful and not kid appropriate. Worst experience while on vacation. Would not recommend for families.

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12. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food4service5ambience5

    I had a special time with friends to celebrate my birthday

    Report
13. KR

    KaraR

    St. Louis

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    It was extremely loud and the hostess was rude but overall I would return.

    Report
14. B

    Barbv

    Portland

    7 reviews

    5.0

    7 reviews

    Dined 6 days ago

    overall5food5service5ambience5

    The drinks were so good with a large selection to pick from. Food was delicious and more than a person could eat.

    Report
15. T

    Tameika

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    We also come to this spot. We love the experience and the atmosphere

    Report
16. OT

    OpenTable Diner

    Lancashire

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food3service1ambience5

    Unfortunately they did find our reservation, then we quickly ordered a cake and music but they didn’t have any artists we knew so ended up with Time of my life although we had pre emailed and then they kept forgetting so had to keep reminding them. Crazy prices for the drinks which you just cannot drink BUT it was an experience and as long as you are patient and know you have to keep an eye on things then it is a one off place x

    Report
17. LS

    LauraS

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    We love coming to Sugar Factory for birthday celebrations. So fun for the kids and the food, drinks and milkshakes are always amazing!

    Report
18. SG

    ShawnG

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Service was excellent and everything was made to perfection. It was so awesome seeing all the different deserts and drinks.

    Report
19. BK

    BillK

    Orlando

    1 review

    4.0

    1 review

    Dined on July 30, 2022

    overall4food3service3ambience4

    If you like a loud place to go, this is a winner. Lots of celebrations and parties going on. We went with a party of 4 on a Saturday around 5:30-6:00pm. I would suggest going for the fabulous Goblet Drinks, Desserts, and Milkshakes, unless you have a huge appetite and can eat on top of everything else, they have to offer. A little pricey but worth it. They also automatically add 20% gratuity to all checks. I would go back again just for the drinks and desserts and maybe an appetizer.

    Report
20. KJ

    KellyJ

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on July 30, 2022

    overall5food5service5ambience5

    We went to lunch for my daughters 15th birthday and had such a great time! The French fries are so delicious, we couldn’t stop eating them! You’ve got to get the giant ice cream experience, you won’t regret it! We also ordered two of the large smoky drinks non alcoholic and they were really fun too. I’d definitely recommend this for kids or a later date night place, it’s a great atmosphere.

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21. RD

    RegeD

    Atlanta

    1 review

    5.0

    1 review

    Dined on July 29, 2022

    overall5food3service5ambience5

    I have visited 3 different locations between Georgia and Florida. The Sugar Factory @ Icon Park is this location is the best atmosphere for a good time. The staff is patient! You can stop anyone who walks by your table for help and receive it. I loved that they dance for birthday songs are different for everyone.

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22. LJ

    LindsayJ

    New York Area

    5 reviews

    vip
    3.0

    5 reviews

    Dined on July 29, 2022

    overall3food3service5ambience3

    Think twice before eating here. There's a mandatory charge of 20% where the majority goes to all servers and bartenders etc. If you want to tip your server, that's separate. Our server was very knowledgeable about the menu and was also very attentive to our table. The food was just ok, drinks good. This was my first time at a Sugar Factory, I won't be back.

    Report
23. SJ

    ShannonJ

    1 review

    5.0

    1 review

    Dined on July 29, 2022

    overall5food4service5ambience5

    Always an amazing experience! The environment is always hype!

    Report
24. SF

    SandFam

    1 review

    5.0

    1 review

    Dined on July 29, 2022

    overall5food4service5ambience3

    Great place to eat and enjoy good energy and sweets

    Report
25. M

    Mira

    1 review

    5.0

    1 review

    Dined on July 29, 2022

    overall5food5service5ambience5

    Perfect for a celebration! We absolutely had a great time.

    Report
26. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on July 29, 2022

    overall1food2service1ambience3

    Way over priced for mediocre food. Service was terrible and the server never came out with my food.

    Report
27. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on July 28, 2022

    overall5food5service5ambience5

    Perfect place to celebrate my sons 13th birthday. So much fun, so much energy and food was delicious.

    Report
28. l

    lexi

    1 review

    4.0

    1 review

    Dined on July 28, 2022

    overall4food5service3ambience2

    When we arrived at 8:58pm for our 9pm reservation, we were sent to wait outside until our table was ready. We had to wait until 9:30 to be sat, as I watched people who arrived after us get seated before we did. Our server was great, the restaurant itself was just a little bit too busy and seating was very close.

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29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on July 28, 2022

    overall5food5service5ambience5

    Amazing! Drinks were good and the food was lit

    Report
30. S

    Seylah

    1 review

    5.0

    1 review

    Dined on July 27, 2022

    overall5food5service5ambience5

    I loved everything about this place! We had a blast! We would do it all over again! Our kids loved the whole experience especially when they celebrated my sons birthday … the music and the staff who brought out his ice cream and danced and clapped spoons! It was just awesome. Thank you!

    Report
31. OT

    OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined on July 27, 2022

    overall5food5service5ambience5

    Celebrated my bonus baby birthday. Our server Duate was amazing. I’m pretty sure I messed his name up🤦🏾‍♀️🤦🏾‍♀️

    Report
32. ST

    SharonT

    1 review

    2.0

    1 review

    Dined on July 27, 2022

    overall2food4service3ambience3

    We arrived to an almost empty restaurant following a text advising us our table was ready. The hostess was in welcoming and could not find my booking, until a second hostess found it straight away, I was then advised my table was not ready, when there were many tables of 4 sat empty. A party of 6 then arrived and were shown directly to their table. So we then got shown to the only square stand alone table alone on the back wall, smaller than an others near the toilets, which wobbled! When we asked if we could have another table we were told sorry no, only 1 right by the door. Now as it was my sons birthday we decided to stay as we were and make the best of it, keeping a foot on the table at all times. We could see a party of 2 sat on a larger table then another party of 4 arrive 10 minutes after again shown to a bigger table! The server was very good, but the food/drinks are an overpriced gimmick, we made it a good time for our son as it was something he wanted to do for his birthday. Serving staff amazing, hostess/ss need to work on their manners: people skills.

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33. OT

    OpenTable Diner

    Hidalgo

    1 review

    5.0

    1 review

    Dined on July 27, 2022

    overall5food5service5ambience5

    Daughter’s 12th birthday celebration

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34. OT

    OpenTable Diner

    Mississippi

    1 review

    5.0

    1 review

    Dined on July 27, 2022

    overall5food5service5ambience5

    My son birthday was spent here! This will be the most memorable event ever!!

    Report
35. OT

    OpenTable Diner

    Nashville

    1 review

    5.0

    1 review

    Dined on July 26, 2022

    overall5food5service5ambience5

    It was wonderful

    Report
36. KA

    KyleA

    Mississippi

    1 review

    1.0

    1 review

    Dined on July 26, 2022

    overall1food4service1ambience2

    Prices online did not reflect in restaurant. No kids menu mandatory 20% svc charge

    Report
37. OT

    OpenTable Diner

    Orlando

    2 reviews

    3.0

    2 reviews

    Dined on July 25, 2022

    overall3food2service4ambience5

    the food is not all that. Is just a great experience.

    Report
38. JS

    JeanaS

    New England

    1 review

    5.0

    1 review

    Dined on July 24, 2022

    overall5food5service5ambience5

    We love sugar factory! So much fun and great food and drinks. Love how they play music. Such a fun place to go! We go when ever we are in Orlando. Yummmmm

    Report
39. A

    Ariel

    1 review

    5.0

    1 review

    Dined on July 24, 2022

    overall5food5service5ambience5

    Esteban was an amazing waiter! He was patience & very kind with our table. Made great small talks and made sure we were good always!

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40. MW

    MelanieW

    1 review

    5.0

    1 review

    Dined on July 24, 2022

    overall5food5service5ambience5

    We loved the place. I wish there was one in Savannah l, Ga.

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