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Sugar Factory – Philadelphia, Philadelphia, PA

Sugar Factory – Philadelphia

3.4
3.4
408 Reviews
$30 and under
American

Welcome to Sugar Factory – Philadelphia!

Make a reservation

2 people

May 2022
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7:00 PM


Booked 82 times today
Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Comfort Food, Dessert

  • Hours of operation

    Mon–Thu, Sun 11:00 am–11:00 pm
    Dinner
    Fri, Sat 11:00 am–1:00 am

  • Phone number

    (215) 977-4993

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Business Casual

  • Private party facilities

    Located in Midtown Village at 1216 Chestnut St., the two story, 187-seat, restaurant is the 25th location of the internationally recognized brand, which has brought its decadent dishes, sweets and treats to guests around the world for over a decade.

  • Private party contact

    Our Private Event Coordinator : (215) 627-1049

Menu

View menu on restaurant's website

What 408 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.4
3.4 based on recent ratings
  • 3.3Food
  • 3.4Service
  • 3.8Ambience
  • 3Value

NoiseModerate

Loved For

  • Philadelphia

    Kid Friendly

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  1. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 1 day ago

    overall5food5service5ambience5

    DASHOWN was the best of the best!!! So much fun… the best birthday ever! :) great vibes good drinks good food!

  2. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 1 day ago

    overall5food5service5ambience5

    Devon was an awesome waiter, knowledgeable, helpful, and sweet

  3. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service4ambience5

    Everything that me and my boyfriend had was very good as soon as you order your never waiting long to get your food our food came out about 9 mins after we order , the drinks are good as well the perfect place to go

  4. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined 2 days ago

    overall3food4service5ambience3

    Everything was good except for the sitting. That sat us near a window and it was a bunch of nats other than everything was great

  5. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5

    It was a girls night out with me and my 3 nieces. They had a ball and loved their milkshakes.

  6. TG

    TeannaG

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5

    Everything was good. The food, the drinks & dessert were so good.

  7. MB

    MaggieB

    Philadelphia

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food1service1ambience5

    Food was extremely expensive, food order was incorrect and mediocre at best, service was abysmal.

  8. S

    Shante

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5

    I came for my son birthday! It was the perfect atmosphere for us! The staff was very nice and energetic. Very friendly.

  9. AS

    AishaS

    Philadelphia

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food3service5ambience5

    This restaurant has the best servers ‼️myself & family celebrated my daughter birthday 🎉her first time at a Sugar Factory 🏭 & she loved it❤️We appreciate good customer service & they did just that‼️

  10. OT

    OpenTable Diner

    Philadelphia

    6 reviews

    4.0

    6 reviews

    Dined 6 days ago

    overall4food4service5ambience5

    For a second visit, the sugar factory exceeded my expectations. The service moved in a timely manner after I arrived on time for my reservation. The food came out hot, my drinks were awesome, and I really enjoyed the seat I was given in the restaurant. I’m thankful for the staff there that made this second experience another one for the books.

  11. s

    shanicem

    1 review

    4.0

    1 review

    Dined on May 9, 2022

    overall4food3service3ambience5

    My family and I visited the sugar factory in Atlantic City and even tho it was small it was the best, way better than the Philadelphia branch the food there wasn’t the greatest I’ve have since my experience in Atlantic City .

  12. OT

    OpenTable Diner

    Philadelphia

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    This place is fabulous everything was amazing and the food and drinks was so delicious. I definitely will be coming back

  13. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Me and my family really enjoyed the Sugar Factory and will be going back

  14. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Issac was a great waiter. He helped and was very attentive… will come back because of him. Thank you!

  15. M

    Marie

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience1

    Worst experience at a restaurant on Mother’s Day . Food took wayyy too long and was burnt ! Server was horrible! Bed experience don’t go here !

  16. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Mother’s Day

  17. MJ

    MalloryJ

    1 review

    5.0

    1 review

    Dined on May 6, 2022

    overall5food5service5ambience5

    Definitely cute date night , family time, friends it’s just caters to everyone I loved it

  18. OT

    OpenTable Diner

    Philadelphia

    1 review

    5.0

    1 review

    Dined on May 5, 2022

    overall5food5service5ambience5

    First experience with the sugar factory and they made my birthday one to remember! Our server Calvin was such good vibes. Food came out quickly, drinks were super cute and delicious... was even gifted a free shot from the bar manager! Very pricy but worth it! Fun for all ages!

  19. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 5, 2022

    overall5food5service4ambience5

    food is great, aesthetics are on point. 10/10 experience

  20. JC

    JoyC

    Philadelphia

    4 reviews

    3.0

    4 reviews

    Dined on May 5, 2022

    overall3food3service3ambience5

    Nice vibe, food was lukewarm servers were cool, overall cool place to celebrate

  21. OT

    OpenTable Diner

    Philadelphia

    1 review

    5.0

    1 review

    Dined on May 4, 2022

    overall5food5service5ambience5

    Really great! Loved the atmosphere. The drink was HUGE!!!

  22. JT

    JenniferT

    Philadelphia

    1 review

    vip
    5.0

    1 review

    Dined on May 4, 2022

    overall5food4service5ambience5

    Carmella was great!

  23. EM

    ElizabethM

    1 review

    1.0

    1 review

    Dined on May 4, 2022

    overall1food1service1ambience3

    Horrible experience!!Never ever going back to this restaurant,Not worth of price you’re paying. I can compare food and service with McDonald’s. It was birthday occasion never got acknowledged by any of the staff members.Real problem starts here- we ordered food and drinks he got us 2 drinks out of 3, food arrived but no utensils to eat waited like 10 min and then finally got up and started looking for our server but he was disappeared ,then we requested to the another server who was serving next to us,he gave us 2 sets as clearly he can see we are 4 people on table upon I asked him again for more 2 sets,He gave us look like we forgot to bring our own cutlery from our own house.He stated' I GOT YOU RELAX’ how he can even talk to us like that. Food was already cold until he came with another 2 sets of cutlery.Our server appeared after 30 min with that 3rd drink which he have forgot first time. Food had no seasoning at all. No management I guess this place is running without management because No manager showed up in entire time. At last while leaving we saw host was on his phone rather saying bye or anything.

  24. CC

    CrystalC

    1 review

    1.0

    1 review

    Dined on May 3, 2022

    overall1food1service1ambience1

    My minor child was served a drink containing alcohol. My child ordered the milkshake herself, and I spoke after her. To inform the waitress that it was for her, and should be Nonalcoholic. With all of the sweet flavoring she wasn't able to taste the alcohol until the end of the drink. That is when she informed her father that it "taste like had sanitizer". Her father tasted the drink, and immediately knew this was a spiked beverage!! He told me to try it, where I also could taste the alcohol. I made the waitress aware right away. She responded with "It has alcohol" She also wanted to tell me that she"put in for the regular one". I asked, and spoke to a manager. Who started by telling me that the waitress said that "she thought the drink was for me". My minor daughter was an emotional wreck after this. I WILL NEVER RECOMMEND this location to ANYONE!!!

  25. OT

    OpenTable Diner

    Philadelphia

    1 review

    1.0

    1 review

    Dined on May 3, 2022

    overall1food2service3ambience2

    The server was friendly and attentive and that’s what saved the occasion from being completely ruined. I won’t go back to that Sugar Factory. The one is Delaware is way better and the birthday celebrations are way more exciting. Philly didn’t even acknowledge my special request when I made my reservation that it was my daughter’s 21st bday. I put it in the request so they would know ahead of time instead of ruining the surprise when we got there. Just overall disappointed. They should run things better especially for the money you end up spending there. Do better, Philly Sugar Factory

  26. JR

    JamieR

    Philadelphia

    1 review

    1.0

    1 review

    Dined on May 3, 2022

    overall1food1service1ambience1

    The food and service was not good at all. Very overpriced for everything. Never going to come back.

  27. EN

    EllenN

    1 review

    3.0

    1 review

    Dined on May 3, 2022

    overall3food2service1ambience4

    Very poor service. Poor cleanliness. Interesting decor. Ok once for the experience.

  28. OT

    OpenTable Diner

    Philadelphia

    1 review

    2.0

    1 review

    Dined on May 2, 2022

    overall2food2service5ambience2

    I have visited Sugar Factory out of town it was good . The atmosphere was pleasant. My waiter was very attentive , but unfortunately silverware and bathroom was not as clean considering it’s only one . The presentation of our dinner looked good . However our food was overly cooked . My daughter ordered a specialty drink it arrived with hair in her drink . Was still charged !!! They were trying to repair tables while guest were dining . Maybe I will give this location another chance someday in the future . Signed Concerned Guest

  29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 1, 2022

    overall5food5service5ambience5

    My girls dream come true!

  30. OT

    OpenTable Diner

    Philadelphia

    1 review

    5.0

    1 review

    Dined on May 1, 2022

    overall5food5service5ambience5

    It was a Nice experience for My family & Myself !

  31. SS

    SunShineDee

    New York Area

    3 reviews

    2.0

    3 reviews

    Dined on May 1, 2022

    overall2food1service2ambience5

    I felt the food was over done (over salty, over cheese, over greasy, overly big burgers making it a project to eat) Was very disappointed! Was an opposite experience that I had in the New York location.

  32. OT

    OpenTable Diner

    Philadelphia

    3 reviews

    5.0

    3 reviews

    Dined on May 1, 2022

    overall5food5service5ambience5

    This was our first time dining with SF! Our experience & waitress Reese was amazing. She was super helpful with food & drinks recommendations. We truly enjoyed ourselves, we’ll definitely be going back!

  33. OT

    OpenTable Diner

    Philadelphia

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food1service1ambience1

    It was horrible for my first time there I will never go back. The guy at the front before you go in was so rude.

  34. A

    Aaliyah

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food3service1ambience5

    It’s not worth it for the price you’re paying. Service was poor

  35. CJ

    CynJ

    1 review

    3.0

    1 review

    Dined on April 30, 2022

    overall3food2service4ambience3

    I didn't like how inattentive they were at the front. Very unprofessional.

  36. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 30, 2022

    overall5food4service5ambience4

    Malik was a great server and made my daughter’s birthday extra special.

  37. D

    Dana

    1 review

    1.0

    1 review

    Dined on April 29, 2022

    overall1food1service2ambience1

    We were an hour early and they were able to seat us so we started off excited but it quickly went downhill from there. I'm a type one diabetic and ordered a diet coke but the waiter confused the diet and regular coke on his way to our table so he didn't know which was which. I tested the sodas with my meter to figure it out and the diet coke was flat anyway so I asked for a new one and the waiter said switching them out is an overnight thing. The food came out cold and there was a hair in the syrup that came on the side of the waffle burger. There was a staff member "cleaning" but she was actually arguing on the phone (within earshot) for about 15 minutes. We weren't checked on at all during our dining experience. Unfortunately, we went here for a birthday and we were extremely disappointed. Such a major let down and I would not recommend this place at all to anyone.

  38. M

    Melissa

    Philadelphia

    1 review

    4.0

    1 review

    Dined on April 29, 2022

    overall4food4service4ambience5

    Great ambiance, especially if you like taking pictures/videos. Our server, and everyone we encountered really, was very nice. Drinks and food are pricey BUT portions are healthy so we had plenty to take home. Great for family night or to celebrate an occasion with friends.

  39. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    5.0

    2 reviews

    Dined on April 28, 2022

    overall5food5service2ambience5

    I had a great time. Loved the music & food. The waitress could have been more chipper especially because gratuity is mandatory. Meaning the hospitality should be great at all times.

  40. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 27, 2022

    overall5food4service5ambience5

    best experience ever

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory – Philadelphia is rated 3.4 stars by 408 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

May 2022
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7:00 PM


Booked 82 times today
Google Map for Sugar Factory – Philadelphia

1216 Chestnut St Philadelphia, PA 19107-4805

Additional information

  • Neighborhood

    Center City

  • Hours of operation

    Mon–Thu, Sun 11:00 am–11:00 pm
    Dinner
    Fri, Sat 11:00 am–1:00 am

  • Cuisines

    American, Comfort Food, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    Street Parking

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cocktails, Entertainment, Full Bar, Late Night, Weekend Brunch, Wine

  • Phone number

    (215) 977-4993

  • Private party facilities

    Located in Midtown Village at 1216 Chestnut St., the two story, 187-seat, restaurant is the 25th location of the internationally recognized brand, which has brought its decadent dishes, sweets and treats to guests around the world for over a decade.

  • Private party contact

    Our Private Event Coordinator : (215) 627-1049

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