Ruth's Chris Steak House - Seattle

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1. EW

   EdenW

   Seattle

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Pre theater

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2. MA

   MicheleA

   Seattle

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   overall4food5service4ambience4

   As always the food was excellent. You know going in that you will pay a premium for that. Like so many restaurants today, the staff seemed overwhelmed and/or inexperienced. We allowed an hour & 45 min for dinner because we were going to the theater. We were there more than 2 hours primarily because the service was slow. Not a leisurely dinner, SLOW!

   Report
3. OT

   OpenTable Diner

   Seattle

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   overall3food4service2ambience4

   We waited over an hour to get our meals. Other patrons came in after us and got their meals long before we got ours. My French fries were over cooked, the steaks were outstanding. I felt sorry for our server; she was very apologetic. Just because our evening was a bust, doesn’t mean I won’t be back for another great steak

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4. S

   Sansonoma

   San Francisco

   18 reviews

   vip
   3.0

   18 reviews

   Dined 7 days ago

   overall3food4service2ambience4

   We seated, then waited for 20 minutes before getting menus or water. Ordered and were forgotten. 40 minutes went by, and we only got our food after I complained to the manager. Food came out but was cool and obviously had been sitting in the kitchen.

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5. OT

   OpenTable Diner

   Seattle

   1 review

   3.0

   1 review

   Dined 7 days ago

   overall3food3service4ambience3

   Average steakhouse, instant mashed potatoes. Not worth the price.

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6. SM

   SeatownMom

   Seattle

   4 reviews

   1.0

   4 reviews

   Dined on August 5, 2022

   overall1food2service3ambience2

   Went before Hamilton. 5:30 reservation for 7:30 show. I assumed that would be plenty of time. We called ahead when I could see we would be a few minutes late but we were in the door at 5:40 and they seated us immediately. Long story short… appetizers arrived after 6:30, waiter came by around 6:45 to ask if the salads had ever shown up. Nope. Salads show up at 6:55. Dinner shows up a few minutes after 7. We left by 7:15 to get to the show. So we had less than 15 minutes to eat. They knew we were going to the show (everyone there was). Waiter was very nice and kept apologizing and saying he hoped we would come again so they could make it right. Nope. They were clearly not equipped to serve that many at once which is crazy because they do it all the time. What’s worse… the food was terrible. My son’s filet was rubbery. My sea bass was drenched in heavy butter sauce and everything was over-salted and oily. The steaks lacked flavor. Complete waste of $500!!!

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7. MS

   MaryS

   Seattle

   11 reviews

   vip
   4.0

   11 reviews

   Dined on August 4, 2022

   overall4food3service5ambience5

   We were dining before a theater show. The service was excellent yet some of the food dishes were lukewarm and that was disappointing. The server was quick to try to remedy it, but then the whole meal came out all at once.

   Report
8. YW

   YvetteW

   Seattle

   14 reviews

   vip
   2.0

   14 reviews

   Dined on August 4, 2022

   overall2food2service3ambience1

   We were seating in a dark corner next to the kictchen which was noisy even though there were many open tables. Food was overly buttery and we needed to ask to have our water glass filled.

   Ruth's Chris Steak House - SeattleResponded 4 days agoHi YvetteW, we sincerely apologize for the experience you had, but thank you for bringing this to our attention. Your comments will be shared with the rest of the team.

   Report
9. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined on August 1, 2022

   overall5food5service5ambience5

   Great food and excellent service. Wonderful experience for sure.

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10. OT

    OpenTable Diner

    Cancun

    2 reviews

    4.0

    2 reviews

    Dined on July 26, 2022

    overall4food4service4ambience3

    First two courses came right on time, the t-bone took too long time.

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11. JC

    JorgeC

    Seattle

    1 review

    1.0

    1 review

    Dined on July 24, 2022

    overall1food2service3ambience2

    The calamari was nasty sweet. The soup was cold. The only thing that was really good was the steak. Everything else was wack and overpriced.

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12. OT

    OpenTable Diner

    Seattle

    1 review

    5.0

    1 review

    Dined on July 24, 2022

    overall5food5service5ambience5

    Amazing service and good food! I’ll be back

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13. B

    Brooklyn82

    Seattle

    6 reviews

    vip
    3.0

    6 reviews

    Dined on July 24, 2022

    overall3food4service4ambience4

    We love dining here and are regulars! We even used to have a certain table the hostesses knew we loved and would get seated right away every time we dined. They remodeled and the tables changed so we no longer have that option. But, still good nonetheless. This experience was pretty good and our server was great. However, this was the first time I had to send my steak back to the kitchen. It was ordered medium rare but came out so rare it was cold. If you're going to pay this much for a steak, you want it cooked the way you like to eat it. I sent it back and a new one came out in a nice amount of time, but this time it was overcooked. By this point, my husband had already started eating and I didn't want to end up eating alone so I just ate the steak. The flavor was great, but the cook just wasn't what I wanted or expected after having to send it back to the kitchen already. Our server only apologized but didn't offer any other remedy. I think in fine dining, this should be something that is offered regardless - either ask me to recook the steak, make it "on the house" or offer some other option. None of that happened so I never got to eat the steak - I took it home and offered it to someone else instead. That would be my only real complaint. We love coming here, and it won't deter us from dining here again ... but next time I wouldn't mind them offering something in return/or a replacement for the steak I never got to eat.

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14. OT

    OpenTable Diner

    Seattle

    44 reviews

    vip
    5.0

    44 reviews

    Dined on July 23, 2022

    overall5food5service5ambience5

    Always excellent service and delicious food options. A great place for lunch or dinner.

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15. JA

    JohnA

    Fort Lauderdale

    108 reviews

    vip
    2.0

    108 reviews

    Dined on July 23, 2022

    overall2food4service2ambience3

    We sat down. Nelson came over to serve us. We ordered a wedge salad as well as a filet, salmon/shrimp and sweet potatoes. We had to ask Nelson where the wedge salad was because It took forever. While he was checking a female waitress came over to apologize by saying we were seated in her station. She said no one told us we were sitting. Then off she went and never came back during the entire time we were there. Surprising considering what she told us about we were sitting in her station. While we were eating the salad the entrees showed up. This was poor staging of the food. In all the times we have eaten at Ruth’s Chris in Seattle, Fort Lauderdale, NYC and Dallas we have never experienced the entrees coming before the salad dish was done. This was upsetting. I was extremely disappointed with this experience. We skipped dessert because this whole episode was upsetting as I said. I mentioned it to Nelson. He told me she was busy and everyone jumps in to help. After she came over then she should have stayed with us. She didn’t as I mentioned. Well I am sure that everyone jumping in screwed up the staging of our food. I paid a high price for what has always been a top-shelf steakhouse, and because you did not deliver excellent service I am convinced I did not get good value. Good value is defined by quality food, excellent service and a wonderful ambiance. You failed tonight Ruth’s Chris!

    Ruth's Chris Steak House - SeattleResponded on July 25, 2022JohnA thank you for your candid review. We hold ourselves to the highest brand standards for both food quality and service we wish we'd made a better impression. Your valuable feedback has been shared with the local team for review. We appreciate your feedback and hope to welcome you in again soon.

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16. OT

    OpenTable Diner

    Portland

    1 review

    vip
    1.0

    1 review

    Dined on July 16, 2022

    overall1food1service5ambience5

    Not a good experience food was cold and undercooked, server forgot to bring our appetizer.

    Report
17. d

    diningdiva

    West Palm Beach

    34 reviews

    2.0

    34 reviews

    Dined on July 15, 2022

    overall2food2service4ambience3

    Could only get reservations for 9:30pm and very few people were seated at this time. Ordered New York strip steak and baked potato’s Cesar salad drinks. After we were served our salad waiter informed us they ran out of baked potatoes. How can a steak house run out of something so basic and necessary when eating a steak. Very disappointed Apologies offered but manager offered nothing other than I am sorry Bad customer service in my opinion. Steak was cooked well and we were satisfied with that but it was not perfect

    Ruth's Chris Steak House - SeattleResponded on July 17, 2022diningdiva, we are very sorry we did not meet your expectations. Your comments will be shared with the rest of the team.

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18. OT

    OpenTable Diner

    Hawaii

    3 reviews

    5.0

    3 reviews

    Dined on July 13, 2022

    overall5food5service5ambience5

    Delicious food, with great service from Jason.

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19. OT

    OpenTable Diner

    Seattle

    1 review

    5.0

    1 review

    Dined on July 9, 2022

    overall5food5service5ambience5

    Birthday Dinner

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20. OT

    OpenTable Diner

    Seattle

    6 reviews

    3.0

    6 reviews

    Dined on July 5, 2022

    overall3food3service4ambience4

    We sat down and my menu had someone’s gross toothpick in it..our candle, salt and pepper and one side plate were sitting on the table next to ours . My steak was over medium so I switched with my husband but his was way underdone .. dessert was delicious .. but the rest was not what I’d expect for the price!

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21. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on July 3, 2022

    overall5food5service5ambience5

    Josh and Jeremy took great care of us and the food was amazing!

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22. D

    Dave

    New York Area

    16 reviews

    vip
    4.0

    16 reviews

    Dined on July 1, 2022

    overall4food5service5ambience5

    Evelynn was just outstanding.. If we visit the area again, we will definitely request her. Thank you Evelynn!

    Report
23. D

    michaelD

    Chicago

    5 reviews

    3.0

    5 reviews

    Dined on July 1, 2022

    overall3food3service2ambience4

    Ambiance good and the drinks were great but the quality of the food was okay and the service was terrible !I expected more for what we paid for our dinner!

    Report
24. M

    Markus

    Seattle

    45 reviews

    vip
    5.0

    45 reviews

    Dined on June 30, 2022

    overall5food5service5ambience5

    Took my wife's son out for a steak and decided to split a tomahawk, which I highly recommend. As in the past the service was impeccable, cocktails were spot on as was the food. If you are game for an espresso martini, you will not be disappointed. The martini was the reason we braved downtown Seattle, as we have had it before and wanted an excuse to try it again.

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25. SK

    SeaKat

    Seattle

    10 reviews

    vip
    4.0

    10 reviews

    Dined on June 25, 2022

    overall4food5service5ambience4

    We came in for dinner to celebrate our anniversary. Our server, Jason, was outstanding and food was really good. We came at 4:30 pm, and by the end of the dinner it has gotten pretty busy. We will be back for an early dinner another time.

    Report
26. OT

    OpenTable Diner

    Seattle

    6 reviews

    4.0

    6 reviews

    Dined on June 19, 2022

    overall4food4service2ambience4

    This was our second time at Ruth’s Chris in Seattle and we came back because of the amazing food, service, and ambiance. Today we went for celebrating my husband and my dad for Father’s Day during lunch time. The hostess’ attitude was bland and almost as if we were a nuisance to her. She kept swatting over to the waiting area while we were waiting and I felt like she was swatting us away almost. It made me wonder if it was because we were Asian and she was treating us like we were diseased or something. The food was perfectly cooked and everything was great. If I have to give feedback, the kid’s steak was too peppered/seasoned for her taste at that age so I wish it was lightly seasoned or not peppered at all. My lobster tail was a little saltier than what I remembered. The website mentioned validated parking at the Hyatt, for 3 hours it would be $10. Apparently, that information was outdated so we paid full price for valet and when my husband went to let the same hostess know, unamused and unapologetic, she told him it’s outdated. We were not impressed with her customer service and not quite sure how she got a job there when her job is to greet customers and make them feel welcomed.

    Report
27. MG

    MichaelG

    Chicago

    7 reviews

    5.0

    7 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    Awesome - just decided to sit at the bar for dinner. Great food and service.

    Report
28. OT

    OpenTable Diner

    Hawaii

    1 review

    1.0

    1 review

    Dined on June 19, 2022

    overall1food1service2ambience3

    Food was subpar. Steaks cooked to wrong temperature. Other items cold. Wouldn’t go back

    Report
29. JH

    JoelH

    Seattle

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service5ambience5

    Great Experience!! We had a party of 8, there was plenty space for everyone and the servers were timely and attentive. Highly recommend!

    Report
30. K

    Kelly

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service5ambience5

    I wish I remembered our waitress’s name because she was awesome ! She had red hair and glasses and we just loved her energy and had great service. The food was amazing, from the bread to the appetizers to the entrees. I was celebrating a birthday and it was the perfect place for it

    Report
31. JT

    JackT

    Vancouver

    3 reviews

    5.0

    3 reviews

    Dined on June 18, 2022

    overall5food5service5ambience4

    Can’t really go wrong with Ruth Chris’ Steak House. Always high level service with top notch food. A little bit expensive but you get what you pay for…

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32. OT

    OpenTable Diner

    New Mexico

    1 review

    5.0

    1 review

    Dined on June 16, 2022

    overall5food5service5ambience5

    Trip celebration

    Report
33. D

    Diner

    Chicago

    38 reviews

    vip
    2.0

    38 reviews

    Dined on June 14, 2022

    overall2food2service1ambience3

    Service was way off and disappointing. Unattentive is being polite. Slow on drink and order. Soup brought to table after entre. Steak was cooked without butter and brought to table without any sizzle, plate was cold--steak was dry. I feel I was delivered an Outback Steakhouse experience in a Ruth's Chris, at Ruth's Chris' prices. I regularly eat at Ruth's Chris around the country during my business travels and this was by far the worst experience I have had at a Ruth's Chris. No management visible and kitchen and front of house staff appeared to just not care. Very disappointing. From looking at other Open Table reviews, other's have had similar experiences at this Ruth's Chris lately. Something is wrong here... and it appears to be beyond the usual pandemic and staffing issues excuses I am getting tired of hearing. If I am going to a premium establishment and being charged premium prices, my expectations are not disappointment.

    Ruth's Chris Steak House - SeattleResponded on June 16, 2022Diner, thank you for your candid review. We hold ourselves to the highest brand standards for food quality and what you describe is not consistent with our standards. We will work hard to improve and appreciate you bringing this to our attention.

    Report
34. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on June 13, 2022

    overall2food2service2ambience2

    We were in Seattle for Daughter‘s college graduation and wanted to eat at a nice steak restaurant which we’ve eaten there before unfortunately I ordered a ribeye steak medium rare had to send it back because it was really undercooked and then when they brought it back again it was still undercooked did not taste good whatsoever they didn’t charge me for it but I was very disappointed because I love my ribeye steaks

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35. TL

    TLR33

    Seattle

    1 review

    2.0

    1 review

    Dined on June 13, 2022

    overall2food2service2ambience3

    Very disappointed by our visit. We waited an annoyingly long time for our server to finally greet us at our table. We had to ask another wait staff person if we even had a server. He said “we’re understaffed.” That was it. Pretty cold and rude. Then when our server finally did greet us she was very frantic and apologetic (which is fine), but it was really awkward. The food and drinks took an exceptionally long time to get to us as well. The Brussel sprouts were completely under cooked and soggy. We asked them to remake them. The sweet potato casserole wasn’t as good as it used to be. The crunchy topping was dry and just powdery. The lobster Mac and cheese tasted like it had been sitting out for a bit or something. Very stale and dried cheese on top. The bottom underneath part was fine though. The tomahawk steak had a lot of gristle and just wasn’t as good as it used to be either. Their standards have gone down. This is not the Ruth’s Chris Steakhouse it once was. We were finished eating our meal by the time they brought us our brussel sprouts so we got them to go. We tried a bite before we packaged it and it also wasn’t as good as it used to be. Not at all sweet. Just burnt tasting. Our server felt bad for the long wait (they were understaffed so she had to cover a lot of tables and therefore wasn’t able to give proper service to her tables) so she lied and told the restaurant it was my birthday so I could get a free dessert. She shouldn’t have had to lie to get that it should have been offered up by management because of the bad service. That’s what this place used to do. Where was the manager on duty coming to the tables and apologizing? No where to be found. The dessert was pretty mediocre as well. We got the bread pudding. It wasn’t warm. A room temperature bread pudding? Really? We ate a few bites and then just left it. We won’t be returning until we hear this place has gone back to the way it once was. It’s too expensive to tolerate this.

    Ruth's Chris Steak House - SeattleResponded on June 14, 2022TLR33, thank you for your candid review. We hold ourselves to the highest brand standards for food quality and what you describe is not consistent with our standards. We will work hard to improve and appreciate you bringing this to our attention.

    Report
36. JC

    JaimeC

    Phoenix

    7 reviews

    5.0

    7 reviews

    Dined on June 11, 2022

    overall5food5service5ambience5

    Great food, ambiance and service.

    Report
37. MI

    MITCHELLA

    Dallas

    4 reviews

    5.0

    4 reviews

    Dined on June 10, 2022

    overall5food5service5ambience5

    Everything was outstanding. One of the best Ruth Chris steakhouses

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38. TM

    TerranceM

    Seattle

    1 review

    vip
    1.0

    1 review

    Dined on June 9, 2022

    overall1food1service1ambience1

    I had tickets to a show at the Paramount, which is only a block away from Ruth Chris's. Made a 6:00 reservation, checked in and was seated at 5:50. At both the reception and with our server we said we had to leave the restaurant at 7:15, as there was a very lengthy Covid document screening at the theater. We ordered our drinks and our dinner at about 6:10. The drinks and wine came punctually. At the table next to ours we watched our server spill two plates of condiments, barely missing two of the people at the table. At 7:00, with no entree in sight, we inquired about our food, and that we had to leave in 15 minutes. "It's on it's way" was the response. We left the restaurant at 7:20, with NO DINNER and very strong words with the manager. At the theater we found two small sacks of potato chips to get us through a two and half hour show. If you are going to the Paramount for a show, DO NOT EVEN THINK ABOUT EATING AT RUTH CHRIS STEAK HOUSE IN SEATTLE. I wish there was a way to give them minus stars.

    Ruth's Chris Steak House - SeattleResponded on June 10, 2022Thanks for taking the time to leave us a review. Very sorry your experience wasn’t what you’d hoped. Hope you’ll give us another chance in the future.

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39. CL

    ChrisL

    Seattle

    2 reviews

    1.0

    2 reviews

    Dined on June 9, 2022

    overall1food1service1ambience2

    I gave food a 1 star because the form would not accept a blank. Our food never actually made it to our table. We sat for approx 60 minutes before our order was taken and had to leave before our food arrived. The restaurant was super busy and seemed woefully understaffed. Our server, bless him, was rather old, his hands shakey his gait shuffled. He seemed a lovely man in over his head. At one point dropping a tray of food at another table. The delay between ordering an iced tea and it’s arrival at our table was 17 minutes. I had skipped lunch that day in anticipation of a fabulous dinner before a night at the theater. We left disappointed and sat through our play distracted and hungry.

    Ruth's Chris Steak House - SeattleResponded on June 10, 2022ChrisL, hospitality is a source of great pride for our company and when a guest feels that he or she has not received the service that is the hallmark of the Ruth’s Chris name, we take those assertions seriously. We appreciate you bringing your concerns to our attention.

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40. OT

    OpenTable Diner

    Seattle

    1 review

    3.0

    1 review

    Dined on June 8, 2022

    overall3food3service2ambience5

    Very disappointed with our meal. We scheduled an early dinner at 4pm to be able to attend a show at the paramount. Between the lack of manners of our server and the poor food recommendations we were unimpressed. We ordered dessert finally around 5:45 and by 6:35 we said we just had to leave, we no longer had time to eat dessert or even check into our room. We left very upset and confused.

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