Best Wineries in Harbor Beach

Super great Mother’s Day lunch. As always excellent food and service. Love it

I wanted to share my dining experience at Fleming’s Prime Steakhouse & Wine Bar on Las Olas. This was certainly not my first visit — in fact, I’ve dined there at least half a dozen times — and I’ve always had enjoyable experiences. However, this past Friday night truly stood out. We had dinner reservations for 8:30 p.m. and placed our orders with our waiter shortly after being seated. The calamari appetizer arrived first and was absolutely delicious. When our entrees arrived, my meal was piping hot and perfectly prepared. Unfortunately, my friend’s dinner was completely cold, even though the plate itself was hot. Shortly after, the manager, Alvaro, approached our table, introduced himself, and sincerely apologized for the issue with my friend’s meal. He immediately offered to have the kitchen remake the dish or allow her to choose something different from the menu. She decided to order the same entrée that I had ordered. Alvaro explained that it would take approximately 25 minutes to prepare, and in the meantime, he graciously offered her an appetizer while she waited. She chose the lobster bisque. Not only did he ensure the soup was brought out promptly, but he also returned to our table personally to make sure she was enjoying it. Throughout the evening, Alvaro was attentive, kind, professional, and genuinely apologetic. His level of care and urgency in resolving the situation transformed what could have been a disappointing experience into a truly five-star dining experience. We have always enjoyed dining at Fleming’s, but this level of customer service exceeded our expectations. Alvaro demonstrated exactly how managers should treat their guests — he immediately sprang into action to rectify the situation and made us feel valued every step of the way. Alvaro, we sincerely appreciate your outstanding service, professionalism, and hospitality. Thank you for making our evening memorable. We look forward to seeing you again soon. Jada Pringle

Absolutely amazing experience !! Great everything

I don’t recall our servers name, might have been jade, she was awesome. Sweet attentive pleasant lively young woman. Food was great we had the mussels it was large serving for a good price. My husband and I split the short ribs with risotto and it was plenty. Nice atmosphere. We will come back

Amazing food as usual, amazing service from the one and only… Miguel! Who could ask for anything more!!!